DILLON RUBY GARCIA

Promoted from Retention Specialist

• Partnered with inside sales representatives and field sales teams to support revenue growth, customer success, and product adoption.
• Served as a clinical product expert, educating healthcare providers on product features, benefits, and appropriate use.
• Conducted product training, educational presentations, and product demonstrations for healthcare professionals and internal sales teams.
• Supported sales initiatives through account reviews, customer follow-up, territory support, and identification of customer needs.
• Collaborated with cross-functional teams to ensure successful customer onboarding, ongoing product support, and issue resolution.
• Maintained detailed customer interactions, account activity, and documentation within CRM systems.
• Built strong relationships with healthcare providers through ongoing education, communication, and clinical support.

• Managed a portfolio of customer accounts while maintaining high levels of satisfaction, engagement, and long-term retention.
• Served as the primary point of contact for account support, product education, customer inquiries, and issue resolution.
• Proactively monitored account activity and identified opportunities to improve customer experience and product utilization.
• Educated customers on product programs, services, and best practices to maximize value and engagement.
• Collaborated with internal departments to resolve customer concerns and provide timely solutions.

Promoted from Customer Care Representative/ Receptionist

• Managed inbound phone, email, and internet inquiries while providing a professional and customer-focused experience.
• Qualified customer needs, identified sales opportunities, and connected customers with appropriate sales consultants.
• Scheduled sales and service appointments while supporting dealership sales objectives and customer engagement goals.
• Conducted proactive follow-up with leads, previous customers, and unsold prospects to increase appointment retention.
• Maintained accurate customer information, lead activity, and communication records within CRM and dealership management systems.
• Collaborated with sales and service teams to ensure seamless customer experience from initial inquiry through purchase.

• Served as the first point of contact for dealership customers, creating a welcoming and professional customer experience.
• Managed customer check-in, inquiries, and front-office operations while maintaining excellent service standards.
• Coordinated communication between sales, service, and finance departments to support efficient customer interactions.
• Processed customer information and maintained accurate records within dealership management systems.
• Resolved customer concerns promptly by providing solutions or escalating issues when necessary.
• Supported administrative tasks and daily dealership operations while maintaining organization and attention to detail.

• Developed and executed marketing campaigns to increase brand awareness, customer engagement, and in-store sales.
• Managed digital marketing initiatives and social media platforms through promotional content, advertising campaigns, and customer outreach.
• Planned and coordinated promotional events, seasonal campaigns, and customer appreciation initiatives.
• Established partnerships with local businesses and organizations to generate referrals and new business opportunities.
• Analyzed marketing performance and customer trends to optimize campaign effectiveness and return on investment.
• Collaborated with leadership on merchandising strategies, product launches, and promotional initiatives.
• Strengthened customer relationships through personalized styling recommendations and exceptional service.

• Assisted the Store Manager in overseeing daily retail operations while maintaining exceptional customer service standards.
• Supervised, coached, and developed sales associates to improve team performance and achieve sales objectives.
• Managed employee scheduling, task assignments, and daily store operations.
• Maintained visual merchandising standards and supported inventory management, stock replenishment, and loss prevention initiatives.
• Trained and onboarded new employees on sales techniques, customer service standards, and company policies.
• Built strong relationships with VIP and repeat customers through personalized service and product recommendations.
• Collaborated with leadership to implement strategies that improved operational efficiency and sales performance.

• Supervised daily sales floor operations while delivering exceptional customer service and an engaging shopping experience.
• Led, coached, and developed retail associates to achieve individual and team sales goals.
• Recruited, onboarded, trained, and scheduled employees while providing ongoing performance coaching.
• Monitored sales performance, promoted key products, and supported initiatives to maximize revenue and achieve store KPIs.
• Managed inventory, merchandising, and visual displays to maintain brand consistency and product availability.
• Resolved customer concerns professionally, strengthening customer loyalty and satisfaction.
• Collaborated with store leadership to execute merchandising strategies, promotions, and seasonal product launches.