Hi, I’m
Luis Ovalle
Grand Prairie,TX
Summary
Likable and dedicated Salesforce Administrator with over 4 years experience in Sales and Service Cloud. I have administrator skills in Marketing Cloud and B2C Commerce Cloud as well with over 2 years experience. Proficient in updating processes, large scale migrations, managing new users, working with 3rd party developers to ensure testing is done correctly on development sites. Keeping lucidcharts and diagraming new processes for records and stakeholders. Also consulting with executives to ensure all needs are met throughout the company. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements. Experienced in user training and implementing business processes to meet the needs of the company, individual users, and departments within an organization.
Overview
13
years of professional experience
Work History
BTechnichal (The Dallas Cowboys)
Salesforce Administrator Consultant
04.2022 - 03.2024
Job overview
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management. (Service Cloud, Marketing Cloud)
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers. (Service Cloud, Marketing Cloud)
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance. (Service Cloud, Marketing Cloud, and Commerce Cloud)
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives. (Service Cloud, Marketing Cloud, and Commerce Cloud)
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization. (Service Cloud, Marketing Cloud, and Commerce Cloud)
- Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms. (Service Cloud, Marketing Cloud, and Commerce Cloud)
- Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem. (Service Cloud, Marketing Cloud, and Commerce Cloud)
Palmer Johnson Power Systems
Salesforce Administrator
05.2016 - 01.2021
Job overview
- Manage all aspects of PJP's Sales, Service, and Community cloud instances; including end-user support, upgrades, and new functionality development while also working with a team of Junior Admins, and acting as liaison to our Salesforce consultants and internal stakeholders.
- This includes updating executive reports and dashboards, troubleshooting any issues with workflow rules, validation rules, or process builders.
Toastmasters
Vice President of Membership
07.2019 - 04.2020
MBM Corporation
Inventory Specialist / Forklift Driver
05.2013 - 10.2015
Job overview
- Utilizing Excel & Office to submit vendor credits daily
- Processing inventory for any product that could be salvaged and returned to production line
- Conducting inventory audits and fixing any discrepancies.
American Leather
Receiving Clerk
03.2011 - 05.2013
Job overview
- Unloaded all raw materials needed for production schedules out of trailers
- Would drive stand up, sit down forklifts, and electric pallet jacks as well to disperse materials to all production lines as needed
- This position got me into a role where I communicated with many vendors, customers and employees.
Education
Texas Christian University
Communication Studies BS
04.2026
Mountain View Community College
Associate of Arts
07.2017
Skills
- Salesforce Sales and Service Cloud over 4 yrs experience
- Salesforce Marketing Platform over 2 yrs experience
- Salesforce Commerce (B2C) over 2 years experience
- Proficient in Microsoft Excel, Power Point
- Leadership and Teamwork
- CRM Software
- Workflow Management
- Process Automation
- Data Migration
- Security management
- Data Management
Timeline
Salesforce Administrator Consultant
BTechnichal (The Dallas Cowboys)
04.2022 - 03.2024
Vice President of Membership
Toastmasters
07.2019 - 04.2020
Salesforce Administrator
Palmer Johnson Power Systems
05.2016 - 01.2021
Inventory Specialist / Forklift Driver
MBM Corporation
05.2013 - 10.2015
Receiving Clerk
American Leather
03.2011 - 05.2013
Texas Christian University
Communication Studies BS
Mountain View Community College
Associate of Arts
Personal Information
Title: Salesforce Administrator or Consultant
References
References available upon request
Extracurricular Activities
469-279-7121 ovalle_luis@yahoo.com
Personal Information
Title: Salesforce Administrator
References
References available upon request
Extracurricular Activities
469-279-7121 ovalle_luis@yahoo.com