Dillon Seger
Nashville,TN
Summary
Dedicated professional highly skilled in transportation flow management. Offering skills in each level of logistical operations from courier, customer service agent, dispatcher, and terminal manager.
Overview
11
11
years of professional experience
Work History
Logistics Terminal Manager
Bee Delivers LLC
07.2023 - Current
- Handled day-to-day shipping and receiving overseeing more than 3,000 pieces per day.
- Tracked POD and on-time performance for approximately 33 routes to proactively identify deficiencies and implemented corrective measures.
- Optimized storage layout for improved productivity and space utilization.
- Integrated warehouse operations with existing and new business processes.
- Analyzed contractor requirements and adjusted coverage levels accordingly to meet increased demand without sacrificing service quality.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment..
- Coordinated contractor dispatch to accomplish daily delivery requirements.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed and negotiated contracts with contractors.
- Reviewed scanning procedures and customer expectations with new and existing contractors.
- Went in field to audit contractors at deliveries to ensure proper customer safety guidelines are being followed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Fostered strong team culture by empowering contractors, encouraging open communication, and recognizing top performers.
- Promoted positive working environment by effectively addressing employee concerns and fostering teamwork.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Terminal Assistant
Bee Delivers, LLC
03.2022 - 06.2023
- Maintained clean workspace consistently; keeping warehouse floor clear from obstructions promoting workplace safety.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Performed sort of customer product to ensure routes received correct totes.
- Assisted with returns and exchanges to ensure customer confidence.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and need for returns.
- Coordinated overloads of routes that exceeded capacity to ensure on time delivery of customer product.
Dispatcher
Bee Delivers, LLC
01.2018 - 03.2023
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Utilized dispatch software to enter customer orders.
- Monitored contractor locations to coordinate timely arrivals.
- Facilitated communications with customers and contractors to answer questions or resolve concerns.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Scheduled deliveries and pickups according to customer needs.
Courier
Bee Line Courier Service, Inc
06.2013 - 12.2017
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Developed strong relationships with clients, providing excellent customer service and support.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Observed traffic and safety regulations for safe transport and delivery of customer product.
- Managed delivery route for optimal use of time and fuel.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
High School Diploma -
Saint Xavier High School
LouisvilleBusiness
University of Kentucky
Lexington, KYSkills
- Logistics Coordination
- Warehouse Safety Programs
- Interdepartmental Collaboration
- Safety Management
- Process monitoring for POD reporting and on-time performance
- Extensive training in CXT software, dispatch, order entry, and parcel tracking
- Trained and worked with customers Power BI dashboards for on-time performance reporting
- Trained in NuVizz applications for customer reporting and contractor training
- Trained in My Route Online, used for building routes and determining route optimization
- Monitoring contractor vehicle to ensure proper vehicle size for deliveries
Timeline
Logistics Terminal Manager
Bee Delivers LLC
07.2023 - Current
Terminal Assistant
Bee Delivers, LLC
03.2022 - 06.2023
Dispatcher
Bee Delivers, LLC
01.2018 - 03.2023
Courier
Bee Line Courier Service, Inc
06.2013 - 12.2017
High School Diploma -
Saint Xavier High School
Business
University of Kentucky
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