Dillon Sheffield
Norman,OK
Summary
Highly skilled CIPS Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to customers. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Inalab Consulting
09.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to CIPS/CVC.
- Tested new software features prior to deployment.
Software Engineer
Boeing
02.2018 - 03.2022
- Increased efficiency for a specific build process by 80% making use of Perl threads and IBM ClearQuest APIs, resulting in far less time to complete
- Fully automated creating, building, and applying a custom-built operating system image using a combination of Windows Batch/PowerShell/BASH scripting working in RHEL and Windows Server with VMware Workstation, which resulted in more efficient testing and less overhead
- Configured Cisco network switches utilizing Cisco IOS to establish VLANs and port security
- Used IBM ClearCase and BASH for source control management/branching/labeling to automate build processing and labeling
- Automated numerous intensive tasks using PowerShell and BASH
- Diagnosed hardware issues by reviewing custom-written logs and working with the interfaces of various hardware.
Education
Bachelor's - Computer Science
University of Oklahoma-Norman Campus
Norman, OK05.2018
Skills
- PowerShell
- Network security
- Shell Scripting
- Scripting
- VMWare
- Linux
- Git
- SQL
- AWS
- C#
- Agile
- Scripting Languages: Python
Certification
- AWS Cloud Practitioner
Timeline
Help Desk Technician
Inalab Consulting
09.2022 - Current
Software Engineer
Boeing
02.2018 - 03.2022
Bachelor's - Computer Science
University of Oklahoma-Norman Campus
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