Dillon Simmons
Waco
Summary
Versatile professional with a strong foundation in customer engagement and teamwork, developed through retail and military experience. Demonstrates a commitment to workplace safety and efficiency while excelling in fast-paced environments. Proven ability to train and supervise team members to enhance customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Circle K
Robinson
05.2025 - 06.2026
- Trained and supervised team members to elevate customer service proficiency.
- Resolved customer complaints by delivering timely and effective solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies as needed.
- Maintained inventory through regular checks of merchandise levels.
Overnight Sales Associate
7-eleven
Oklahoma City
02.2025 - 03.2025
- Boosted customer satisfaction by providing excellent service during overnight sales shifts.
- Increased product sales through effective cross-selling and upselling techniques.
- Managed inventory by restocking shelves and updating displays for optimal product visibility.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Maintained a clean and organized store environment for an enhanced shopping experience.
Active Duty US Navy
Department of the Navy
San Diego
02.2022 - 08.2024
- Operated and maintained $170 Million worth of long range guided missiles, serialized assets, small arms, and naval guns.
- Served as Gunner's Mate in active duty, overseeing weapon systems operations.
- Identified parts and services for Vertical Launching System (VLS) maintenance, delivering timely solutions to ensure operational readiness.
- Conducted risk assessments for weapon handling and missile operations, mitigating potential hazards to personnel and equipment.
- Collaborated within team to provide support and guidance, enhancing overall mission effectiveness.
- Worked effectively in fast-paced environments.
Customer Service Assistant
HEB Grocery Store
Woodway
11.2020 - 05.2021
- Worked together with cashiers to guarantee customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained clean and organized work environment to maintain customer safety.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Sales Clerk
The Laundry Room
Woodway
01.2019 - 07.2019
- Processed transactions with speed and accuracy, achieving high customer satisfaction levels.
- Promoted products effectively, resulting in increased sales through customer engagement.
- Configured wash and dry cycles using optimal settings for spin speed, temperature, and cleaning agents.
- Ensured a clean, organized work environment to maximize productivity and reduce downtime.
Education
Center For Surface Combat Systems -
Center For Surface Combat Systems
San Diego, CA06-2023
Gunners Mate 'A' School -
Gunners Mate 'A' School
Great Lakes08-2022
High School -
Midway High School
Waco, TX05-2020
Skills
- Retail safety protocols
- Inventory management
- Loss prevention
- Customer engagement
- Multitasking
- Computer proficiency
- Problem solving
- Troubleshooting
- Teamwork and collaboration
- Attention to detail
Volunteer Experience
AMOR Ministries, House building, Summer 14 - Summer 19, Built houses for families in need in Tijuana, Mexico.
Timeline
Assistant Store Manager
Circle K
05.2025 - 06.2026
Overnight Sales Associate
7-eleven
02.2025 - 03.2025
Active Duty US Navy
Department of the Navy
02.2022 - 08.2024
Customer Service Assistant
HEB Grocery Store
11.2020 - 05.2021
Sales Clerk
The Laundry Room
01.2019 - 07.2019
Center For Surface Combat Systems -
Center For Surface Combat Systems
Gunners Mate 'A' School -
Gunners Mate 'A' School
High School -
Midway High School