Dillon Smith
Conroe,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 14 years experience in the service industry, with the ability to maintain customer relationships using excellent communication skills.
Overview
14
14
years of professional experience
Work History
Field Service Technician
N.J. Malin
2012.03 - Current
- Managed 20 or more customers consistently
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Took the initiative multiple times and made truck sales when sales representative failed to contact customer.
- Discussed and recommended service options with customers and explained costs involved.
- Attended weekly and yearly meetings to maximize technical knowledge and company reports.
- Produced quotes and provided them to customers for approval.
- Made parts sales
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Managed workload averaging 100% SM completion, 75% or more SM follow up identification and 40% or more follow up's sold surpassing company expectations
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Worked with diverse types of weather and ground conditions from freezers to EE rated.
- Managed monthly maintenance agreements, identified issues and sold follow ups.
Field Service Technician
Edgar Machinery
2010.08 - 2012.03
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Kingwood Park High School
Kingwood, TX05.2010
Skills
- Part and Equipment sales
- Customer Consulting
- Timely Reports Completion
- Workflow Management
- Mechanical, Electrical and Hydraulic Certified
- (AGV) Automated Guided Vehicle Certified
- Conveyor Certified
- Technical Support to customers and other technicians
- Reading Electrical and Hydraulic schematics
- Team Meetings-leading and participating
- Programming
- Welding
Timeline
Field Service Technician
N.J. Malin
2012.03 - Current
Field Service Technician
Edgar Machinery
2010.08 - 2012.03
High School Diploma -
Kingwood Park High School
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