Henry Marquez
San Diego,CA
Summary
I am an experienced Field Service Technician at Sharp Business Systems, servicing over 300 multifunction printers across San Diego County, including at Sharp Rees-Stealy Rancho Bernardo and Sharp Memorial Hospital. With strong troubleshooting and customer service skills, I am eager to grow within Sharp Health Care as a Biomedical Technician. I am dedicated, have a reliable vehicle, and can work 45 hours a week, Monday through Friday.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
Sharp Business Systems, Corp
San Diego , CA
03.2023 - Current
- Servicing over 300 copiers in hospitals (e.g., Scripps and Sharp Health Care), schools, and professional businesses. My territory includes Mira Mesa, Poway, Scripps Ranch, Rancho Bernardo, Ramona, and other assigned locations.
- Proficient in quickly diagnosing and resolving electrical and mechanical issues in multifunction printers, ensuring timely solutions crucial for hospitals and schools, with a consistent response time of under 3 working hours.
- Repairing and maintaining production machinery in accordance with manufacturer specifications.
- Replacing faulty parts or components according to diagrams or blueprints, while adhering to budget constraints for each machine.
- Effective communication with customers, IT services, and fellow technicians through work phone in a timely and professional manner.
- Perform troubleshooting on electronic circuits and systems.
- Calibrating instruments according to established procedures.
- Responding promptly to emergency service requests from clients.
- Assist with training of junior technicians in proper service techniques and safety protocols.
Dock Master
Freedom Boat Club
San Diego, CA
05.2020 - 03.2023
- Identify and resolve boat malfunctions while effectively collaborating with the maintenance team to implement timely and effective solutions.
- Keep track of members data and ensure a thorough safety checklist for the boats is followed.
- Consistently record stats for over 70 boats and their engines.
- Built and maintained relationships with customers and members, including communicating with them regularly and troubleshooting any technical issues or concerns that may arise with their boat.
- Managed the reservation system for Freedom Boat Club, including managing availability, booking reservations, and handling any issues or changes.
- Trained new employees on routine tasks, maintenance, and company policy.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA12.2022
High School Diploma -
Point Loma High School
San Diego, CA06.2019
Bachelor of Science - Software Engineering (In Progress)
Western Governors University
Salt Lake City, UTSkills
- Troubleshooting and Repair
- Equipment Calibration
- Triage Servicing
- Preventative Maintenance
- Technical Documentation
- Diagnostic Testing
- Part Cost Budgeting
- Client Communication
- User Training and Support
- Team Collaboration
Certification
- CompTIA Net+ (in progress)
- AWS Certified Cloud Practitioner
- CompTIA A+ Certification
Affiliations
Building Computers
- I have built 3 personal PCs.
Renovating Sail Boats
- Turned a sailboat into a successful rental.
Installing Solar Setups
- Configured a 200watt solar setup on my sailboat.
- Configured a 40watt solar setup on my dinghy.
Building Websites
- Built a website for a property management company.
Timeline
Field Service Technician
Sharp Business Systems, Corp
03.2023 - Current
Dock Master
Freedom Boat Club
05.2020 - 03.2023
Bachelor of Science - Psychology
San Diego State University
High School Diploma -
Point Loma High School
Bachelor of Science - Software Engineering (In Progress)
Western Governors University
- CompTIA Net+ (in progress)
- AWS Certified Cloud Practitioner
- CompTIA A+ Certification
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