Dillon Smith
Stone Mountain,GA
Summary
Experienced logistics and freight operations leader with 15+ years at XPO, driving accuracy, efficiency, and revenue performance in the region's highest-volume terminals. Proven ability to lead teams, reduce classification errors, and improve operational workflows. Recognized for delivering measurable results, including revenue growth, cross-department collaboration, and process optimization.
Overview
17
17
years of professional experience
Work History
Freight Classification Specialist (Lead)
XPO
Lawrenceville, GA
04.2011 - Current
- - Led freight classification operations at the regions highest-volume terminals. (NAT, NNC)
- - Motivate, assist, and mentor team members, improving classification accuracy and productivity.
- - Regularly partner with operations, and customer service representatives to streamline workflows.
- - Analyze shipment data to identify new revenue generating opportunities on a weekly basis.
- - Informed operations of efficiency improvements when available.
- - Increased revenue capture by maximizing knowledge and reclassification methods.
- - Improved classification accuracy and reduced reclassification mistakes.
- - Led training sessions for new hires on classification protocols, improving overall team competency and knowledge retention.
- - Passed regular audits of my classification quality to maintain correction integrity and department compliance.
Dockworker (Full-Time)
Con-Way Freight
Lawrenceville, GA
05.2010 - 01.2011
- - Managed high-volume freight loading/unloading operations.
- - Chosen among the company's first Subject Matter Expert (SME)
- - Became a Lead within my first year.
- - Planned, accurately projected, and single handedly ran my own 42+ door sector.
- - Maintained cleanliness and organization of dock area, promoting a safe working environment.
- - Consistently had strong accuracy and safety performance.
- - Operated forklifts and pallet jacks to efficiently move freight within dock area.
- - Loaded and unloaded shipments while adhering to safety protocols and procedures.
- - Collaborated with team members to optimize loading processes and reduce damages.
- - Trained new dock workers on best practices for equipment handling and safety compliance.
- - Prevented load shifting or damage by using bracing and strapping techniques.
Dockworker (Part-Time)
Con-Way Freight
Lawrenceville, GA
08.2009 - 05.2010
- - Supported freight handling, staging, and shipment preparation.
- - Trained new employees on proper loading techniques and safety protocols.
- - Implemented best practices for dock organization, enhancing workflow efficiency.
- - Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- - Improved productivity by staying up-to-date on industry best practices and adapting techniques accordingly.
- - Promoted to full-time based on performance, leadership qualities, and consistency.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05-2008
Skills
- - Freight Classification (NMFC)
- - Logistics Operations
- - Team Leadership
- - Process Improvement
- - Data Analysis
- - Revenue Optimization
- - Information management
- - Teamwork and collaboration
- - Reliability
- - Adaptability and flexibility
- - Excellent communication
Accomplishments
- - Youngest Lead to successfully run a sector solo consistently in NAT
- - Employee of the Month – November 2016
- - Highest revenue over goal – Q1 2024 $377,854
- - 15+ years of internal growth from part-time dockworker to w&I
- - Received Recognition on file from several FOS, FOM, ASCM, & SCM
Timeline
Freight Classification Specialist (Lead)
XPO
04.2011 - Current
Dockworker (Full-Time)
Con-Way Freight
05.2010 - 01.2011
Dockworker (Part-Time)
Con-Way Freight
08.2009 - 05.2010
High School Diploma -
Southwest Dekalb High School