Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Trottier

Williston,ND

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Detailer

Red Rock Ford
03.2023 - Current
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.

Delivery Driver

KD Transportation
01.2022 - 02.2023
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Increased overall efficiency by assisting in loading and unloading packages at the distribution center.

Shift Supervisor

Qdoba Mexican Eats
05.2018 - 06.2020
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Prepared individual condiments and dispensers for transportation to catering locations

Stocker

Walmart Super center
06.2015 - 07.2018
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Answered customer questions and provided detailed product information.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.

Education

High School Diploma -

Ray Public School
Ray, ND
05.2013

Skills

  • Stocking and Replenishing
  • POS Systems
  • Cash Drawer Management
  • Merchandise Restocking
  • Staff Management
  • Sales and Marketing
  • Verbal and written communication
  • Sales expertise
  • Dining area maintenance
  • Automotive Detailing
  • Pressure Washing
  • Customer Service

Timeline

Detailer

Red Rock Ford
03.2023 - Current

Delivery Driver

KD Transportation
01.2022 - 02.2023

Shift Supervisor

Qdoba Mexican Eats
05.2018 - 06.2020

Stocker

Walmart Super center
06.2015 - 07.2018

High School Diploma -

Ray Public School

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Dillon Trottier