Dillon Vang
Deforest,USA
Summary
Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.
Personable and organized with knack for understanding customer preferences and providing tailored recommendations that enhance shopping experience. Possesses strong knowledge of product availability and trends, combined with skills in digital platforms and online communication. Committed to delivering personalized shopping solutions that drive customer satisfaction and loyalty.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Online Personal Shopper/Online Grocery Associate
Walmart
03.2025 - Current
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Utilized Walmart's online platform to efficiently manage order fulfillment processes.
- Collaborated with team members to enhance product selection and merchandising strategies.
- Resolved customer inquiries and issues, ensuring high levels of satisfaction.
- Trained new staff on operational procedures and customer service standards in online shopping environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Stocker
Costco
10.2024 - 01.2025
- Organized and stocked merchandise to optimize store layout and enhance customer experience.
- Assisted in inventory management by conducting regular stock counts and identifying discrepancies.
- Collaborated with team members to maintain high standards of cleanliness and safety in the stockroom.
- Trained new staff on proper stocking procedures and inventory control practices to ensure efficiency.
- Utilized hand trucks and pallet jacks for safe transportation of goods within the warehouse environment.
Service Advocate
Target
04.2024 - 10.2024
- Employed effective listening techniques during conversations with customers in order to understand their needs.
- Generated creative ideas for improving the efficiency of daily operations within the department.
- Helped maintain a clean work station and demonstrated good customer service skills.
- Collaborated with team members to maintain store presentation and ensure high standards of cleanliness.
Cashier
Woodmans
12.2022 - 08.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
Education
High School Diploma -
DeForest Highschool
Deforest, Wisconsin06-2024
Skills
- Customer service background
- Reliability
- Mental health awareness
- Self Motivation
- Critical Thinking
- Team Collaboration
- Decision-Making
- Relationship Building
- Patience and empathy
- Product picking
- Sales experience
- Customer service expertise
Certification
NFHS referee
Timeline
Online Personal Shopper/Online Grocery Associate
Walmart
03.2025 - Current
Stocker
Costco
10.2024 - 01.2025
Service Advocate
Target
04.2024 - 10.2024
Cashier
Woodmans
12.2022 - 08.2023
High School Diploma -
DeForest Highschool
AWARDS
2023 Deforest soccer conference champ, 2023 Deforest soccer regional champ, 2023 Deforest soccer sectional champ