KHANH TRAN
Mt. Dora,FL
Summary
Experienced server with several years of experience providing friendly and efficient service in fast-paced restaurant environments. Skilled in taking accurate orders, handling payments and cash, multitasking, resolving guest concerns, and working closely with team members. Dependable, attentive, and committed to creating a positive dining experience for every guest.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Online Grocery Pickup / Personal Shopper
Walmart
Mount Dora, FL
01.2026 - Current
- Located, verified, and prepared customer orders efficiently within required timeframes, ensuring timely fulfillment of customer needs.
- Carefully verify products and order information to minimize errors and maintain accuracy.
- Resolved order issues and product substitutions through effective communication with customers and team members, maintaining customer satisfaction.
- Delivered friendly and helpful customer service, assisting customers with orders and addressing inquiries to enhance overall shopping experience.
- Use handheld technology and Walmart systems to process and manage customer orders.
Lead Server / Server
Saga Fusion
Mount Dora, FL
07.2024 - 06.2026
- Delivered attentive customer service, ensuring guest satisfaction by promptly addressing orders, questions, payments, and concerns.
- Addressed customer concerns effectively while supporting team during peak shifts to maintain service quality.
- Handled a high volume of cash and credit card transactions accurately using point-of-sale systems.
- Completed end-of-day closing procedures, including reconciling cash, reviewing transaction totals, and closing the restaurant's daily books.
- Carefully verified cash and transaction records to identify discrepancies and ensure accurate daily totals.
Server / Host / Dishwasher
Beef 'O' Brady's
05.2023 - 06.2024
- Delivered exceptional customer service by greeting guests, answering questions, taking orders, and fulfilling requests to enhance dining experience.
- Ensured accuracy in processing multiple customer transactions during peak hours to uphold service quality.
- Accurately processed cash and credit card payments and provided correct change.
- Demonstrated versatility by effectively performing various roles in a fast-paced environment., demonstrating reliability, adaptability, and a strong work ethic.
Education
Associate of Arts - Cyber Security
Valencia College
Orlando, FL08-2027
Associate of Arts - Hospitality Administration And Management
Valencia College
Orlando, FL08-2027
High School Diploma -
Apopka High School
Apopka, FLSkills
- Customer service
- Guest relations
- Order taking & accuracy
- POS system proficiency
- Cash & payment handling
- Menu knowledge
- Upselling & suggestive selling
- Food & beverage service
- Handling guest concerns
- Multitasking
- Fast-paced service
- Attention to detail
- Team collaboration
- Problem-solving
- Time management
- Opening & closing duties
- Cash drawer reconciliation
- Inventory assistance
Certifications And Technology
- Microsoft Certification
- Microsoft Word, Excel & PowerPoint
- POS & Payment Processing Systems
- Computer & Technology Proficiency
- Fast & Accurate Typing
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Online Grocery Pickup / Personal Shopper
Walmart
01.2026 - Current
Lead Server / Server
Saga Fusion
07.2024 - 06.2026
Server / Host / Dishwasher
Beef 'O' Brady's
05.2023 - 06.2024
Associate of Arts - Cyber Security
Valencia College
Associate of Arts - Hospitality Administration And Management
Valencia College
High School Diploma -
Apopka High School