Bri'Yanna McCauley
Summary
Recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery at Walmart. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Online Grocery & Pickup Personal Shopper
Walmart
05.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Cashier
Brown's Shoprite
03.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Shop From Home Clerk
Brown's Shoprite
10.2020 - 08.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Health Care Studies | Medical Assistant Track
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Monsignor Bonner & Archbishop Prendergast HS
Drexel Hill, PA06.2020
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Heavy Lifting
- Online ordering familiarity
- Strong teamwork
- Friendly, Positive Attitude
- Multitasking
- Critical Thinking
- Problem-Solving
Timeline
Online Grocery & Pickup Personal Shopper
Walmart
05.2023 - Current
Cashier
Brown's Shoprite
03.2021 - 08.2022
Shop From Home Clerk
Brown's Shoprite
10.2020 - 08.2021
Health Care Studies | Medical Assistant Track
Community College of Philadelphia
High School Diploma -
Monsignor Bonner & Archbishop Prendergast HS
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