Dillon Elizabeth Sutton
Rogers,AR
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated an with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Hobbs State Park - Conservation Area
06.2023 - 09.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Lead Bartender
The Momentary
01.2020 - 05.2023
- Assist with the development and design of beverage menus.
- Continuous research on spirits and history of cocktails in order to lead discussions in online group format.
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to guests
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Bartender
Fiamma
08.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Science - Psychology
NWACC
Bentonville, AR05.2020
Skills
Strong multitasking
Customer Service
Team player attitude
Engaging personality
Cleanliness and hygiene
Customer service expertise
Complex Problem-Solving
Handling Difficult Customers
Menu Memorization
Suggestive Selling
Alcohol awareness
Certification
- CAP - Certified Administrative Professional
Timeline
Volunteer Coordinator
Hobbs State Park - Conservation Area
06.2023 - 09.2024
Lead Bartender
The Momentary
01.2020 - 05.2023
Bartender
Fiamma
08.2018 - 01.2020
- CAP - Certified Administrative Professional
Associate of Science - Psychology
NWACC
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