Dillyn Pollard
Dallas,TX
Summary
Dynamic professional with a strong background in education, customer service, training, documentation, and team leadership. Proven track record of supporting students across diverse grade levels while creating organized and engaging learning environments. Committed to delivering high-quality service and fostering student success, with a focus on building meaningful relationships. Currently pursuing Texas teacher certification, demonstrating dedication to a rewarding career in education.
Overview
6
6
years of professional experience
Work History
Merchant Training & Oversight Coordinator
American First Finance
05.2025 - Current
- Deliver merchant training and support to promote accurate processes, service standards, and policy compliance.
- Maintain clear documentation, review account activity, and communicate procedural guidance to internal and external partners.
- Resolve merchant questions and service concerns while providing professional, customer-focused support.
- Support quality and oversight efforts by identifying issues, reinforcing expectations, and escalating concerns when needed.
- Conducted needs assessments to identify gaps in training and improve learning outcomes.
Substitute Teacher
Fort Worth Independent School District
08.2024 - 08.2025
- Delivered engaging lessons across diverse subjects for K-12 students, ensuring curriculum alignment.
- Adapted instructional strategies to meet individual student needs and learning styles effectively.
- Managed classroom behavior and implemented discipline strategies to promote student engagement and respect.
- Monitored student progress through assessments, providing feedback to improve academic performance.
- Developed supplementary materials to enhance lesson plans and support varied learning objectives.
Front End Team Lead
Target
02.2022 - 07.2025
- Led front-end operations and supported team members in delivering efficient, high-quality guest service.
- Handled customer concerns, cash-handling responsibilities, transaction issues, and service recovery in a fast-paced environment.
- Trained and coached team members on procedures, service expectations, safety practices, and daily operational standards.
- Supported scheduling, workflow coordination, opening and closing responsibilities, and accurate operational documentation.
Teacher's Assistant
Reeces Creek Elementary
05.2020 - 01.2022
- Supported Pre-K-5 students and staff with educational resources, technology, media materials, and daily learning activities.
- Assisted with educational programming and maintained organized, student-friendly learning spaces.
- Supported classroom management by assisting teachers with lesson preparations and student engagement activities.
- Implemented individualized education plans to cater to diverse learning needs of students.
- Supported classroom management by maintaining a positive learning environment.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX05.2025
Skills
- Customer engagement
- Academic support
- Effective classroom management
- Employee Training
- Documentation
- Skilled in Microsoft Office tools
- Curriculum development
- Cash management
- Team Leadership
- Safety & Compliance
- Communication
- Administrative Support
Timeline
Merchant Training & Oversight Coordinator
American First Finance
05.2025 - Current
Substitute Teacher
Fort Worth Independent School District
08.2024 - 08.2025
Front End Team Lead
Target
02.2022 - 07.2025
Teacher's Assistant
Reeces Creek Elementary
05.2020 - 01.2022
Bachelor of Science - Criminal Justice
Prairie View A&M University