DiLong Chen
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
New Zealand Cafe
Jackie Chen
05.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw training of more than 3 team members
Education
High School Diploma -
University of North Carolina At Charlotte
Charlotte, NC05.2027
Skills
- Employee Development
- Business Development
- Schedule Management
- Process Improvement
- Emergency Response
- Decision-Making
- Problem Resolution
- Training and Development
- Team Leadership
- Staff Training
- Good Judgment
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
New Zealand Cafe
Jackie Chen
05.2021 - Current
High School Diploma -
University of North Carolina At Charlotte
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