Dilorom Toshpulatova
Massillon
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with emergency medical care, patient assessment, and on-scene stabilization. Utilizes quick decision-making and efficient treatment strategies to ensure patient safety. Knowledge of emergency protocols and procedures ensures high standards of care in critical situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PRN EMT
MMT Ambulance-Cleveland Clinic
Canton, United States
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinated emergency response efforts during critical situations to ensure patient safety and timely care.
- Administered first aid and medical treatment to patients in pre-hospital environments, prioritizing urgent needs.
Security officer-EMT
TimkenSteel
Canton, United States
12.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, coordinating with emergency services as necessary.
- Administer emergency medical care in high-pressure situations to stabilize patients before transport.
- Collaborate with law enforcement and fire services during crisis response to ensure coordinated efforts.
- Conducted regular patrols to deter unauthorized access and ensure compliance with safety protocols.
Mobile Phlebotomist
ExamOne, A Quest Diagnostics Company
Cincinnati, OH
06.2023 - Current
- Conducted mobile blood collection procedures in various settings, ensuring patient comfort and safety.
- Managed supplies and equipment for efficient phlebotomy operations, minimizing downtime.
- Educated patients on procedures and post-collection care, enhancing overall experience and compliance.
- Collaborated with healthcare professionals to coordinate testing schedules and ensure timely specimen delivery.
EMT-Basic
Lynx EMS-Blue Ash
OH
06.2022 - 11.2024
- Responded to emergency calls promptly and provided life-saving medical care to patients in various settings, including homes, public spaces, and motor vehicle accidents.
- Maintained accurate patient care documentation, equipment inventory, and vehicle cleanliness to uphold professional standards and regulatory requirements in the field of emergency medical services.
- Responded to emergency calls, providing critical care and support to patients in distress.
- Assessed patient conditions swiftly, ensuring appropriate treatment and transport decisions.
Server
TGI Fridays-Westchester
OH
10.2022 - 07.2023
- Greeted and seated guests promptly, providing exceptional customer service in a fast-paced restaurant environment.
- Managed multiple tables simultaneously, taking accurate orders and delivering food and beverages efficiently.
- Collaborated with kitchen staff to ensure orders were prepared correctly and delivered to guests in a timely manner.
- Upsold menu items and promoted specials to increase sales revenue and enhance overall dining experience for guests.
EMT-Basic
Medix Ambulance LL-S
IL
02.2019 - 08.2021
- Administered emergency medical care to patients experiencing acute illnesses and injuries, including performing basic life support techniques such as CPR and bandaging wounds.
- Collaborated with healthcare professionals to assess patient conditions and communicate vital information during emergency situations.
- Operated and maintained emergency vehicles and equipment to ensure readiness for rapid response to medical emergencies.
- Educated community members on basic first aid techniques and emergency preparedness through public outreach programs and training sessions.
Administrative Coordinator
Asendia USA-Elk Grove Village
IL
02.2019 - 07.2021
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Developed and implemented efficient office procedures to streamline workflow and improve overall productivity.
- Coordinated schedules, meetings, and travel arrangements for senior management, ensuring all arrangements were made in a timely and cost-effective manner.
- Managed incoming and outgoing correspondence, prioritizing urgent matters and delegating tasks to appropriate team members.
- Assisted in the planning and execution of company events, including arranging catering, securing venues, and coordinating guest lists.
EMT-Basic
Superior Ambulance Svc-Palatine
IL
05.2018 - 02.2019
- Provided emotional support to distressed patients during high-stress situations, fostering trust between the EMT team and those receiving care.
- Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
- Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate a worsening condition or potential complications requiring intervention by more qualified medical personnel.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
Customer Service Representative
Follett Higher Education Group-Palatine
IL
06.2014 - 05.2018
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries using CRM systems, ensuring timely and accurate information dissemination.
- Trained new representatives on best practices for customer interactions and service protocols.
- Collaborated with team members to streamline support processes, enhancing overall efficiency.
Education
Bachelor of Arts - Sociology/pre-med
Miami University
Oxford, OH05-2030
Associate of Arts - General Studies/EMT
William Rainey Harper College
Palatine, IL05.2021
High School Diploma - undefined
Rolling Meadows High School
Rolling Meadows, IL08.2013
Skills
- Hands-on EMT training
- Laboratory proficiency
- Understanding of HIPAA compliance requirements
- Proficient in PPE protocols
- Quality control management
- Technical support assistance
- Proficient in Microsoft Outlook
- Executive support proficiency
- Leadership
- Effective multitasking
- Problem-solving skills
- Approachable demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
Certification
- EMT-B
- First Aid Certification
- CPR Certification
- BLS Certification
- Certified Phlebotomy Technician
Languages
English
Native or Bilingual
Uzbek
Native or Bilingual
Russian
Limited Working
Spanish
Elementary
Timeline
PRN EMT
MMT Ambulance-Cleveland Clinic
02.2025 - Current
Security officer-EMT
TimkenSteel
12.2024 - Current
Mobile Phlebotomist
ExamOne, A Quest Diagnostics Company
06.2023 - Current
Server
TGI Fridays-Westchester
10.2022 - 07.2023
EMT-Basic
Lynx EMS-Blue Ash
06.2022 - 11.2024
EMT-Basic
Medix Ambulance LL-S
02.2019 - 08.2021
Administrative Coordinator
Asendia USA-Elk Grove Village
02.2019 - 07.2021
EMT-Basic
Superior Ambulance Svc-Palatine
05.2018 - 02.2019
Customer Service Representative
Follett Higher Education Group-Palatine
06.2014 - 05.2018
High School Diploma - undefined
Rolling Meadows High School
Bachelor of Arts - Sociology/pre-med
Miami University
Associate of Arts - General Studies/EMT
William Rainey Harper College