Bailey LaHouse
Longview,TX
Summary
Dynamic program management professional seeking a director-level position that fosters personal and professional growth while leveraging expertise to make a meaningful impact on individuals and the organization. Demonstrated success in driving programs and initiatives, with strong skills in strategic planning, budget management, and client engagement. Recognized for cultivating team collaboration and adapting to evolving facility requirements, consistently achieving objectives. Proven leadership abilities, adept problem-solving skills, and a commitment to delivering impactful results position as an asset to any forward-thinking company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Director
Warriors Heart
06.2022 - Current
- Lead daily operations of a behavioral health residential treatment program serving military personnel and first responders, with a 100 bed capacity
- Supervise, mentor, and develop staff to ensure high-quality, consistent care
- Foster a structured, accountable, and supportive recovery environment
- Collaborate with clinical teams to improve client outcomes and program effectiveness
- Build strong relationships with clients, increasing engagement and retention in treatment
- Evaluate program performance through comprehensive data analysis, driving continuous improvement efforts.
- Develop training programs for staff to ensure adherence to regulatory standards and best practices.
Behavioral Health Associate
Starlite Recovery Center
06.2021 - 06.2022
- The primary focus of my position was providing excellent customer service, support, and accountability. I worked in the Liberty program which works directly with active duty service members and veterans. I believe our nation's armed forces deserve the highest level of patient care available to them, and I strive daily to show my gratitude for their service by providing that care.
- Conducted thorough assessments to identify behavioral health concerns and determine appropriate interventions.
- Promoted a safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
- Contributed to facility-wide performance improvement initiatives, identifying opportunities for increased efficiency and effectiveness in patient care delivery.
- Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Customer Relations Manager
Toyota of Longview
12.2019 - 06.2021
- My role as the customer relations manager was to be the part of the sales team who built and maintained relationships with clients and customers. I worked with clients to solve any business or technical challenges that they faced, I also helped the company with sales opportunities and drawing in customers. I observed the competition to see what strategies they were using and to stay ahead of the game. I have a strong focus on customer service, and develop sales plans based on customer needs.
Sales Associate/Customer Service
Stanley Ford
05.2018 - 12.2019
- Maintained a customer database and communicating with potential customers. Assisted customers with completing the relevant paperwork required for a successful sale to be processed. Maintained reporting structures and recorded sales and inventory on our CRM software. Collaborated with team members to reach sales targets.
- Processed transactions accurately, ensuring efficient checkout experience for customers.
- Maintained up-to-date knowledge of vehicle inventory and promotions to inform customer decisions.
- Collaborated with team members to execute dealership events, boosting community engagement and sales leads.
Direct Care Professional
EAK Good Neighbor Home Health
06.2016 - 08.2017
- As a personal care attendant, my job was to provide care to a severely autistic patient. He is currently 8 years old and is unable to be unattended for any length of time. I provide him with organized play and learning, meals, baths, and transport to appointments.
Office Assistant
Kid Kountry Learning Center
06.2015 - 04.2016
- As an office assistant at Kid Kountry Learning Center it was my job to monitor the classrooms and ensure that they were running smoothly and on schedule. I also assisted in training support for teachers, ensured that the classrooms stayed organized and labeled, dealt with disciplinary issues, checked to see that the employees were completing requested tasks, answered phone calls, and answered parent questions.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Assisted in onboarding new employees, providing training on center policies and procedures.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Lead Teacher in Early Age Child Development
Woodland Hills Day School
07.2014 - 06.2015
- Compile and distribute curriculum for multiple classrooms.
- Provide daily report to parents/guardians of students in a professional manner.
- Evaluated student progress through assessments, adapting instruction as needed.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
First Grade Teacher
Boys & Girls Club Of Gregg County
09.2012 - 04.2014
- As the first-grade teacher, I created daily lesson plans and objectives, managed first grade classroom, provided homework help, test readiness skills, tutoring, and mentoring for first grade students.
- Implemented effective classroom management strategies to foster a positive learning environment.
- Collaborated with parents to support student progress and address individual needs.
- Mentored new teachers in best practices for curriculum delivery and classroom engagement.
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
Photographer Assistant
Crofts Photographic Services
07.2013 - 02.2014
- Assisted photographer in posing and positioning the subjects, spoke to parents, and provided customer service to customers.
- Assisted in organizing and setting up photography equipment for various shoots.
- Collaborated with photographers to ensure optimal lighting and composition during sessions.
- Coordinated logistics for on-location shoots, ensuring timely setup and breakdown processes.
- Contributed to a positive working environment by effectively collaborating with team members and offering constructive feedback when needed.
- Collaborated closely with photographers on set design concepts, ensuring alignment with creative vision while staying within budget constraints.
Administrative Aide
Boys & Girls Club Of Gregg County
09.2013 - 11.2013
- As the administrative aid to the education department I oversaw the performance of the teachers, helped develop lesson plans, coordinate activities, tutoring and mentoring for students.
- Assisted in event planning and execution, fostering community engagement.
- Coordinated scheduling and logistics for youth programs, enhancing operational efficiency.
- Implemented process improvements for data entry tasks, increasing workflow efficiency.
- Led volunteer coordination efforts, strengthening community partnerships and support initiatives.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
Education
Associate - Emergency Medical
Kilgore College
Kilgore, TX01-2016
High School -
Pine Tree High School
Longview, TX01-2012
Skills
- Detail-oriented data management
- Proficient in CRM tools
- Psychosocial intervention skills
- Client support
- Administrative coordination / support
- Skilled in Microsoft Office suites
- Customer service coordination
- Talent acquisition
- Comprehensive case coordination
- Hands-on EMT training
- Pharmaceutical administration
- Operational leadership
- Effective public speaking
- Strong organizational abilities
- Staff development
- Task delegation
- Policy implementation
Accomplishments
- Supervised team of 40+ staff members.
Certification
- Driver's License
- BLS Certification
- EMT Certification
- CPR Certification
ABOUT ME
I believe having a positive attitude, honesty, and being disciplined are the keys to success. I pride myself on being very organized, paying much attention to detail, and having an excellent work ethic. I am very team oriented, goal-driven, love to compete, and push myself to exceed expectations. I am a devout follower of my savior, Jesus Christ. Given that my faith is the strongest and most prominent thing about my personality, it is a great tool to use when solving a problem, or argument. I try to live up to what I am expected to do by the God that I believe in, and that is being a kind, truthful, and generous person. I will undoubtedly bring those attributes with me to my place of employment.
Languages
English
Native or Bilingual
Timeline
Program Director
Warriors Heart
06.2022 - Current
Behavioral Health Associate
Starlite Recovery Center
06.2021 - 06.2022
Customer Relations Manager
Toyota of Longview
12.2019 - 06.2021
Sales Associate/Customer Service
Stanley Ford
05.2018 - 12.2019
Direct Care Professional
EAK Good Neighbor Home Health
06.2016 - 08.2017
Office Assistant
Kid Kountry Learning Center
06.2015 - 04.2016
Lead Teacher in Early Age Child Development
Woodland Hills Day School
07.2014 - 06.2015
Administrative Aide
Boys & Girls Club Of Gregg County
09.2013 - 11.2013
Photographer Assistant
Crofts Photographic Services
07.2013 - 02.2014
First Grade Teacher
Boys & Girls Club Of Gregg County
09.2012 - 04.2014
Associate - Emergency Medical
Kilgore College
High School -
Pine Tree High School