Dilsad Vahora

• Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards
• Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags
• Oversaw employee work schedules and delegated daily assignments
• Managed gate, ramp and cabin services for each flight
• Protected passengers' baggage from loss, theft and damage through proper handling and oversight
• Carried and operated radio or pager to communicate with airport personnel
• Maintained detailed records of passenger transactions including ticket sales, refunds, upgrades
• Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.

Greeted customers in a friendly manner and assisted with their inquiries.

Provided product knowledge to customers through effective communication.

Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.

• Resolved customer complaints promptly and professionally.
• Performed administrative tasks such as filing documents, entering data into computer systems.
• Provided assistance to customers in completing forms or applications related to their purchases.

• Greeted passengers and assisted with their inquiries
• Checked in passengers, assigned seats, and issued boarding passes
• Weighed luggage and collected fees for excess baggage
• Answered customer questions regarding flight information, airport amenities, and travel regulations
• Assisted customers with reservations, cancellations, and rebooking flights as needed
• Coordinated ground transportation services for arriving and departing passengers
• Assisted with loading and unloading of baggage from aircrafts onto conveyor belts
• Managed customer complaints in a professional manner while providing solutions to resolve issues.

• As customer service agent my responsibility to provide best customer service with solved them issues and reaching the store goal every day...
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.