Dilsey Novo
Miami
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Also, focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Dispatcher
Caribbean Solutions
02.2016 - 02.2021
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Developed strategies for improving efficiency within the dispatch department.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Sales Manager
AB Management Solution
07.2010 - 02.2021
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
Cashier
Five Guys
01.2007 - 06.2009
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Bachelor of Science - Health Services Management
The University of Kansas
01-2021
Certified Behavioral Health Case Manager -
Amalia’s Community Behavioral Management
Skills
- Driver communication
- Monitoring field personnel
- Service coordination
- Tracking systems
- Verbal and written communication
- Customer service
- Decision-making
- Schedule management
- Time management
- Workflow prioritization
- Team collaboration
- Patient support
- Active listening
- Progress evaluations
Timeline
Dispatcher
Caribbean Solutions
02.2016 - 02.2021
Sales Manager
AB Management Solution
07.2010 - 02.2021
Cashier
Five Guys
01.2007 - 06.2009
Bachelor of Science - Health Services Management
The University of Kansas
Certified Behavioral Health Case Manager -
Amalia’s Community Behavioral Management