Dedicated Guest Service Associate with strengths in payment processing, complaint handling, and enhancing guest experiences. Committed to maintaining operational efficiency and delivering exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Tampa, FL
08.2025 - Current
Delivered exceptional customer service by responding promptly to inquiries and resolving issues effectively.
Assisted with daily operations, ensuring a clean and organized environment for guests.
Collaborated with team members to enhance guest satisfaction through streamlined processes.
Maintained accurate records of guest interactions to improve service quality and efficiency.
Guest Service Associate
Kissimmee, FL
05.2025 - 08.2025
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
Maintained cleanliness and organization of work area to enhance guest experience.
Assisted in processing transactions accurately using point-of-sale systems.
Collaborated with team members to ensure timely service during peak hours.
Front Desk Attendant
Embassy Suites Hilton Orlando Airport
Orlando, FL
10.2023 - 02.2024
Welcomed guests with professionalism, ensuring a positive first impression.
Managed check-in and check-out processes efficiently for smooth operations.
Responded to guest inquiries promptly, providing accurate information and assistance.
Handled reservations using property management system, ensuring data accuracy.