Dilyan Muniz Rojas

*This job mainly focused in my customer service skills such as communicating with them.

*I helped customers with applying for government benefits such as phones and tablets.

*This gave me basic technology skills like filling out an application.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.

*Trained employees in time management and proper ways to complete job duties.

*Monitored team members to verify work quality and address concerns.

*Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.