DiMarkai Aikens
Columbus,OH
Summary
Dynamic customer service professional with extensive experience at Wendy's, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently improved satisfaction rates through empathetic interactions and efficient complaint handling. Proven ability to train staff and manage operations effectively under pressure.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Wendy's
03.2022 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Supervisor
Wendy's
01.2017 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
McDonald's Restaurant
03.2015 - 10.2017
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Crew Member
Family Dollar
06.2015 - 11.2016
- Worked front counter, and other areas.
- Collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Stocking shelves
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier/Customer Service Cashier
Kroger's Grocery
07.2011 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Psychology
National University
Los Angeles, CA01-2028
College Prep
Northland High School
Columbus,OH06-2009
No Degree - Carpentry
Southeast Career Center
Columbus, Ohio06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
Timeline
Customer Service Representative
Wendy's
03.2022 - 08.2025
Shift Supervisor
Wendy's
01.2017 - 12.2018
Crew Member
Family Dollar
06.2015 - 11.2016
Shift Supervisor
McDonald's Restaurant
03.2015 - 10.2017
Cashier/Customer Service Cashier
Kroger's Grocery
07.2011 - 05.2013
No Degree - Psychology
National University
College Prep
Northland High School
No Degree - Carpentry
Southeast Career Center
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