Summary
Overview
Work History
Education
Skills
References
Other work.
Timeline
Generic

Dimetri Reynoso

Fresno,CA

Summary

A passionate individual, a growing leader, and an elite liaison with a proven track record with multiple business, excelling in KPI analysis and customer relationship management. Recognized for enhancing customer satisfaction and consistently exceeding sales targets through effective problem-solving and relationship building.

Overview

8
8
years of professional experience

Work History

Service Advisor

Fresno Lexus
04.2022 - Current
  • Delivered personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated effective communication among customers, technicians, and dealership departments for seamless service experiences.
  • Collaborated with automotive technicians to accurately diagnose issues and prioritize repairs.
  • Analyzed KPI reports and industry trends to provide informed advice and recommendations.

Interim Service Manager

Haron Jaguar Land Rover
04.2021 - 01.2022
  • Analyzed profit and loss reports to pinpoint areas of opportunity.
  • Hired, trained, and supervised service staff to achieve business objectives.
  • Enforced safety protocols, oversaw or conducted ongoing training for employees related to their jobs or equipment.
  • Create or maintain relationships with vendors to enhance customer experience, and overall gross profit.
  • Established recognition program, boosting team morale and reducing staff turnover.

Service Advisor

Micheal's Toyota
01.2020 - 04.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained elite customer satisfaction standards to meet or exceed targets.
  • Managed multiple customer transactions simultaneously while maintaining a strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products and services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Service Advisor

CarMax
11.2017 - 01.2020
  • Create service appointments with recently purchased vehicles to review any concerns about vehicle operations.
  • Coordinated with multiple insurance companies and warranty companies to process repairs for vehicles.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Education

High School Diploma -

Fresno High School
Fresno, CA
06-2010

Skills

  • KPI analysis
  • Customer service
  • Work order interpretation
  • Tech-Savvy
  • Sales strategies
  • Problem solving
  • Relationship building
  • Complaint resolution
  • Organizational skills
  • Attention to detail
  • Active listening
  • Documentation and reporting
  • Customer relationship management

References

  • Annalisa Perea - Council-member District 1 City of Fresno -559-287-5593
  • Oscar Hernandez - Service operator at Knights Services - 559-261-5093
  • Andrea Dronyk - Warranty Administrator -559-776-2196
  • Stacy Sanchez - Service Manager - 559-283-2570

Other work.

  • O'Reilly Auto Parts, Autozone, Discount/American Tire. 2010-2016

Timeline

Service Advisor

Fresno Lexus
04.2022 - Current

Interim Service Manager

Haron Jaguar Land Rover
04.2021 - 01.2022

Service Advisor

Micheal's Toyota
01.2020 - 04.2021

Service Advisor

CarMax
11.2017 - 01.2020

High School Diploma -

Fresno High School

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