Dimitri L. Carter
Poughkeepsie,NY
Summary
Compassionate and service-driven professional with a robust background as a Teaching Artist and Customer Service Representative, skilled in creating supportive, engaging, and structured environments. Proven experience in collaborating with diverse individuals, delivering personalized support, and fostering personal development through effective communication and active listening. Committed to enhancing quality of life by promoting independence and nurturing meaningful relationships through empathetic, person-centered care. Demonstrates strong abilities in de-escalating challenging situations, adapting to unique individual needs, and maintaining a safe and positive atmosphere.
Overview
12
12
years of professional experience
Work History
Customer Service Agent-Remote
TTEC
New York, NY
11.2023 - Current
- Resolved over 150 conflicts in high-pressure environments, achieving a 95% satisfaction rate among clients and stakeholders.
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Teaching Artist
The Leadership Program
New York, NY
09.2018 - 05.2020
- Planned and executed activities to promote skill and talent development
- Facilitated group sessions and provided one-on-one support
- Developed lesson plans surrounding various types of art, history and culture
- Assisted students in coming up with and executing detailed final projects for exhibition
- Maintained daily student records and evaluated student progress
- Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
- Supervised coordination and running of all rehearsals and performances
Server
RED LOBSTER
Nanuet, NY
08.2016 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
OLIVE GARDEN
The Bronx, NY
04.2014 - 06.2015
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Graduate - Acting For Film
New York Film Academy
New York, NY04.2026
High School Diploma - undefined
Thurgood Marshall Academy
New York, NY06.2015
Skills
- Conflict Mediation
- Interpersonal Skills
- Critical Thinking
- Data Entry
- Computer Proficiency
- Time management
- Active Listening
- Order Processing
- Data Collection
- De-Escalation Techniques
- Written and oral communication
- Behavior redirection
Timeline
Customer Service Agent-Remote
TTEC
11.2023 - Current
Teaching Artist
The Leadership Program
09.2018 - 05.2020
Server
RED LOBSTER
08.2016 - 09.2019
Server
OLIVE GARDEN
04.2014 - 06.2015
High School Diploma - undefined
Thurgood Marshall Academy
Graduate - Acting For Film
New York Film Academy