Supervised special promotional events to drive positive media coverage, boost revenue and enhance sales.
Managed team personnel, budget and schedule to encourage growth and profitability, while promoting a healthy environment.
Assigned, supervised and reviewed activities of 10 staff members with varying roles.
Front Desk Intern
FIU Kovens Conference Center
North Miami, FL
09.2022 - 04.2023
Enhanced guest experience by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Leveraged software to confirm reservations, address guest needs, and coordinate with outside vendors.
Filed payments in accordance with university policy.
Provided support during the setup, execution, and breakdown of each event.
Special Events Intern
Florida International University, CASE
Miami, FL
10.2021 - 03.2022
Jointly responsible for planning and execution processes of each event, including: handling administrative details, responding to inquiries and distributing promotional materials to increase event's success.
Identified special considerations and worked with site staff to coordinate details of events.
Promoted college with effective marketing strategies targeting specific demographics at college and university events.
Provided support during the setup, execution, and breakdown of each event.
Sales Lead
Express, Inc.
Doral, FL
10.2020 - 09.2021
Executed sales action plans and optimized results for maximum profitability to meet daily, weekly, and quarterly sales goals.
Managed customer service, stockroom management, and standards execution across 6 associates.
Improved associate performance with timely coaching and feedback on activities to increase engagement with customers.
Education
Bachelor of Science - Hospitality & Tourism Management
Florida International University, Chaplin School of Hospitality & Tourism Management
Miami, FL
05.2023
Skills
Interpersonal communication
Service coordination
Leadership
Cultural awareness
Facility inspections
Salesforce Delphi
Microsoft Office
Scheduling
Social and new media
Innovation and creativity
Working proficiency in Spanish
Fluent in Greek
Timeline
Front Desk Intern
FIU Kovens Conference Center
09.2022 - 04.2023
Director of External Affairs
Strike Magazine
03.2022 - 05.2023
Special Events Intern
Florida International University, CASE
10.2021 - 03.2022
Sales Lead
Express, Inc.
10.2020 - 09.2021
Bachelor of Science - Hospitality & Tourism Management
Florida International University, Chaplin School of Hospitality & Tourism Management