Dimitria Danzy
Lexington,KY
Summary
My name is Dimitria Danzy, I am a college graduate with a bachelor’s degree in Family & Consumer Science which is also relevant to adolescent development and much more. I am very determined and a quick learner. I have excelled in several different areas in my previous roles. I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Custom Designz
01.2020 - Current
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Stocker
Advanced Auto Parts
03.2022 - 05.2023
- Promotes clean shipping supply area by complying with procedures, rules, and regulations
- Completes reports by entering required information
- Contributes to team effort by accomplishing related results as needed
- Completes shipments by processing and loading orders
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
Rainbow Clothing Store
01.2022 - 03.2022
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Warehouse associate
Amazon
09.2015 - 12.2021
- Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
- Consistently maintained picking/packing speeds in the 95th percentile
- Picked all orders with 100% accuracy despite high speeds
- Maintained a clean work area, meeting 98% of inspection requirements.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor’s degree -
University of Kentucky
Lexington, KY12.2021
Associate’s degree -
BCTC
Lexington, KY05.2018
Skills
- Communication
- Time Management
- Customer Service
- Problem Solving
- Critical Thinking
- Leadership
- Creativity
- Teamwork
- Human Resources
- Data Entry
- Data Collection
- Information Security
References
- Atems Atemafac George, 859-948-8827
- CJ Boyd, 859-685-5226
- Sheena Gadson, 859-556-8787
- Dakia Harris, 859-382-0143
Timeline
Warehouse Stocker
Advanced Auto Parts
03.2022 - 05.2023
Customer Service Representative
Rainbow Clothing Store
01.2022 - 03.2022
Customer Service Representative
Custom Designz
01.2020 - Current
Warehouse associate
Amazon
09.2015 - 12.2021
Bachelor’s degree -
University of Kentucky
Associate’s degree -
BCTC