DIMPLE CHAUHAN
Hasbrouck Heights,USA
Summary
Experienced with managing comprehensive inventory systems to ensure optimal stock levels and accuracy. Utilizes refined organizational skills to streamline processes and improve efficiency. Track record of leading teams to achieve seamless operations and high standards of inventory control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory & Fulfillment Specialist
Zenstar LLC
03.2025 - Current
- Direct end-to-end e-commerce fulfillment for fine jewelry managing the complete order lifecycle from PO issuance to customer delivery.
- Coordinate logistics with global manufacturing teams to ensure timely PO shipments and proactively communicate potential delays.
- Manage reverse logistics, including returns reconciliation, and exchange order fulfillment to uphold customer satisfaction.
- Maintain continuous inventory accuracy by processing inbound receipts, returns, and adjustments in real time within the ERP system.
Inventory Manager and Operations Manager
Zenstar LLC
03.2025 - Current
- Manage end-to-end inventory for high-value fine jewelry, maintaining rigorous security and integrity standards across New York vaults.
- Direct a continuous cycle counting program to ensure perpetual inventory accuracy and real-time stock levels.
- Coordinate global inventory flow and streamline PO and memo transactions with India-based back-office teams to enable seamless stock transfers and replenishment.
- Oversee the full inventory lifecycle, including receiving, cataloging, secure storage, and dispatch of finished goods.
- Utilize the core ERP inventory system to maintain data integrity and implement enhanced auditing procedures to prevent loss or shrinkage.
- Support sales and merchandising teams by preparing and tracking inventory for special events and trunk shows.
- Implemented inventory control systems to streamline operations and reduce discrepancies.
Customer Service Representative
Zenstar LLC
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer complaints with empathy, leading to improved satisfaction ratings.
- Collaborated with team members to streamline support processes and enhance service quality.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Implemented CRM systems to track client interactions and optimize account management
- Processed orders efficiently, ensuring accuracy in product selection and delivery timelines.
Account Executive
International Gemological Institute (IGI)
04.2021 - 11.2024
- Cultivated long-term client relationships by understanding needs and delivering tailored solutions.
- Served as the primary client liaison, ensuring prompt and effective issue resolution.
- Managed billing, invoicing, and recordkeeping to ensure financial accuracy.
Project Manager & Inventory Coordinator
Diamond Standard LLC
04.2021 - 11.2024
- Oversaw projects and communication between Diamond Standard LLC and business partners.
- Utilized Microsoft Dynamics ERP for managing inventory, production, sales, and shipping.
- Conducted quality control and blockchain tracking to ensure secure inventory management.
- Led monthly audits, resolving discrepancies with precision and accountability.
Operations Administrator & Inventory Manager
V360 Studio
11.2018 - 12.2020
- Developed and optimized operational workflows to improve efficiency.
- Managed high-quality imaging, video production, and organized digital archiving.
- Supervised inventory of diamonds and jewelry with attention to detail and accuracy.
- Boosted company revenue, achieving a monthly turnover of $80K within two years.
Education
Bachelor of Commerce (B.Com) -
S.B. Garda Arts College
Gujarat, India01.1999
Skills
- Client Relationship Management (CRM)
- Operations & Customer Service Management
- Global Inventory & Logistics Coordination
- Project Coordination & Strategic Planning
- Decision-making
- Critical thinking
- Initiative and Self-motivation
- Leadership & Team Development
- ERP & Inventory Systems (Microsoft Dynamics, SharePoint)
Certification
Certificate: Leading Teams – Building Effective Team Cultures, University of Illinois Urbana-Champaign
Timeline
Inventory & Fulfillment Specialist
Zenstar LLC
03.2025 - Current
Inventory Manager and Operations Manager
Zenstar LLC
03.2025 - Current
Customer Service Representative
Zenstar LLC
03.2025 - Current
Account Executive
International Gemological Institute (IGI)
04.2021 - 11.2024
Project Manager & Inventory Coordinator
Diamond Standard LLC
04.2021 - 11.2024
Operations Administrator & Inventory Manager
V360 Studio
11.2018 - 12.2020
Bachelor of Commerce (B.Com) -
S.B. Garda Arts College