Dina Clickner
Shickshinny,PA
Summary
I have many interest, and thrive to be the best I can no matter what position I have . Im very organized,detailed oriented and thrive to see customer satisfaction..
I see that in today's world there is very little concern or compassion when it comes to customer satisfaction..
I enjoy meeting and exceeding customer expectations and look forward to assisting them with any future needs whether it's sharing a recipe or automotive recommendations!
I have throughout my career ladder have a vast amount of new colleges,vendors and friends from providing excellent communications and following through on promised tasks completed..
I'm looking forward forward to starting a new career in the health field as I am ambitious & enjoy helping others feel confident that there problems are important and that yes there are people whom still care and are not just a number.
Overview
14
14
years of professional experience
Work History
Assistant/Cook Shift Leader
Slice of Heaven Bakery
Mocanaqua, PA
07.2021 - Current
- Prepared and cooked meals according to recipes, standards, and dietary guidelines.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Assisted with food preparation tasks such as chopping vegetables and grinding meats.
- Organized storage areas for food supplies.
- Maintained sanitation in the kitchen by adhering to health regulations.
- Checked quality of ingredients before adding them to a dish or meal.
- Adhered to safety procedures when handling hazardous materials such as knives or cleaning supplies.
- Ensured proper portion sizes were served during meal times.
- Managed ordering process for food supplies from vendors.
- Labeled containers properly with contents and date information.
- Performed daily maintenance on equipment such as cleaning and lubricating parts.
- Operated commercial appliances including mixers, grinders, slicers, steamers.
- Followed instructions from supervisors regarding menu changes or special orders.
- Provided assistance to cooks in preparing meals during busy periods.
- Prepared food for service based on daily specials and chef's needs.
Service Advisor
Malouf Buick gmc
North Brunswick, NJ
03.2019 - 07.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Bergeys Volvo Mack
Trenton, NJ
08.2018 - 07.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
District Manager
On site fleet service
Lakewood , NJ
01.2010 - 08.2018
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Strategized business operations, merchandising strategies and personnel moves.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06-1990
Skills
- Knife Skills
- Food presentation
- Menu Planning
- Sanitation Practices
- Kitchen Safety
- Food Preparation
- Cooking techniques
- Plating and presentation
- Quality Control
- Safe Food Handling
- Cost Reduction
- Nutrition understanding
- Stock Rotation
- Portion Control
- Social Media Promotion
- Kitchen Organization
- Service Documentation
- Staff Supervision
- Workplace Safety
- Conflict Resolution
- Schedule Management
- Policy and Procedure Enforcement
- Performance Evaluations
- Estimating and Quoting
- Work Planning and Prioritization
- Goal Setting
- Customer Service Management
- Budget Control
- Project Planning
- New Employee Hiring
- Inventory Management
- Customer Service
- Relationship Building
- Multiple Priorities Management
- Compliance Enforcement
- Staff Training and Development
- Leadership Development
- Outgoing and Energetic
- Process Optimization
- Business Development
- Cost Estimates
- Operational Efficiency
- Technical Support
Timeline
Assistant/Cook Shift Leader
Slice of Heaven Bakery
07.2021 - Current
Service Advisor
Malouf Buick gmc
03.2019 - 07.2019
Service Advisor
Bergeys Volvo Mack
08.2018 - 07.2019
District Manager
On site fleet service
01.2010 - 08.2018
High School Diploma -
South Brunswick High School