Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dina Dabbous

Pharmacist
Hemet,CA

Summary

Dedicated Pharmacist with extensive experience in retail pharmacy; excelling in workflow optimization and regulatory compliance and customer satisfaction. Proven track record in training and mentoring staff, enhancing patient care, and leading teams to exceed vaccination targets. Skilled in medication therapy management and fostering a customer-centric environment, ensuring exceptional service and loyalty.

Overview

13
13
years of professional experience

Work History

Pharmacy Manager

Rite Aid Pharmacy
09.2012 - 06.2025
  • Managed high volume of prescriptions daily while maintaining excellent customer service.
  • Educated patients on medication usage, possible drug interactions, potential side effects, optimal methods of administration, and cost-effective options.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Recommended OTC products or medication options to help mitigate individual symptoms.
  • Vaccinated patients to provide immunity against influenza, COVID, pneumonia, RSV, MMR, Hepatitis, Shingles, Varicella, Tetanus, Diphtheria, Pertussis, Meningitis, and other diseases.
  • Led team to exceed regional targets for flu vaccinations, conducting community outreach and education; as well as holding community vaccine clinics during flu and COVID seasons.
  • Supported patients with chronic conditions through implementation of medication therapy management programs and services.
  • Provided other clinical services such as Hormonal Contraceptive prescribing.
  • Monitored patient adherence and improved patient adherence rates on maintenance medications with a focus on Diabetes, Hypertension, and Hyperlipidemia. Ensured patients were enrolled in Rite Aids adherence tools such as automated courtesy refill program.
  • Conducted monthly and yearly controlled substance perpetual inventory audits to ensure accuracy dispensing, inventory control, and accurate recordkeeping.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits and state board requirements.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored execution of Hazmat policies and procedures and proper disposal of hazardous waste and sharps. Also maintained Medproject drug disposal Kiosk provided for the customers to ensure safe unused/outdated drug disposal for the community.
  • Ensured compliance with all regulatory requirements for pharmacists and technicians by conducting regular audits and staff training sessions.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.
  • Managed the training store for our region; trained all newly hired pharmacist in the region and newly hired pharmacy technicians.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources and continuing education.
  • Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.

Education

Doctor of Pharmacy - Pharmacy

Western University of Health Sciences
Pomona, CA
05-2012

Bachelor of Science - Biochemistry

University of California, Los Angeles
Los Angeles, CA
06-2007

Skills

  • Workflow optimization
  • Pharmacy operations management
  • Quality assurance
  • Regulatory compliance
  • Drug inventory management
  • Vaccine administration
  • Drug utilization review
  • Policy enforcement
  • Medication therapy management
  • Insurance billing
  • Records management
  • Employee recruitment, hiring, training and mentoring
  • Employee management and supervision
  • CPR/AED
  • HIPAA guidelines
  • Drug security
  • Medicare and medicaid processes

Accomplishments

  • Collaborated with a team of 10 regional Rite Aid pharmacist and held an immunization clinic in Thermal, California where we administered over 2400 COVID Vaccines in total to the community. The clinic was held twice to enure both doses of Pfizer were administered to all recipients
  • Managed one of the region's clinical center pharmacies for almost two years which focused on Immunization and Medication Therapy Management (MTM) Services. Our clinical pharmacy rated top in the region in MTM services revenue as well as Flu and Shingrix vaccine administration.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working

Timeline

Pharmacy Manager

Rite Aid Pharmacy
09.2012 - 06.2025

Doctor of Pharmacy - Pharmacy

Western University of Health Sciences

Bachelor of Science - Biochemistry

University of California, Los Angeles

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