Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dina Fuentes

Summary

Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

9
9
years of professional experience

Work History

Collector

Vive Financial
10.2022 - 07.2024
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Assisted in implementing procedures and policies to facilitate timely payments.

Beauty Advisor

Ulta Beauty Inc.
08.2019 - 03.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted in operations through a focus on performance driving top line sales growth and inventory availability and presentation.
  • Provided support in retail operations including: shipment processes, merchandise resets, visual ad sets and inventory related functions.
  • Implemented inventory related functions such as replenishment and planogram processes.

Sales Associate

Kohl's
05.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Informed customers on active coupons and the qualifications.



Education

High School Diploma -

Polytechnic High School
Sun Valley, CA
05.2016

Skills

  • Safety Procedures
  • Call center experience
  • Skip Tracing
  • FLUENT IN SPANISH
  • Proficiency in Microsoft Office
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Teamwork
  • Reliability and punctuality
  • 45 WPM

Timeline

Collector

Vive Financial
10.2022 - 07.2024

Beauty Advisor

Ulta Beauty Inc.
08.2019 - 03.2024

Sales Associate

Kohl's
05.2015 - 12.2015

High School Diploma -

Polytechnic High School

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