Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dina Johnson

Wichita,KS

Summary

Versatile and dynamic professional with a proven track record at First Student, adept in new hire training and creative problem solving. Excelled in enhancing team performance and productivity through innovative training solutions and effective planning. Demonstrated exceptional public speaking abilities, contributing to a culture of continuous improvement and operational excellence.

Overview

28
28
years of professional experience

Work History

Full Time Trainer

First Student
11.2023 - Current
  • Conducted assessments, identifying skill gaps and tailoring training solutions.
  • Enhanced team performance for increased productivity through targeted training sessions.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Dispatcher

First Student
01.2022 - 11.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely arrival of routes.
  • Directed dispatching, routing, and tracking of 400+ fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Trainer/Driver

First Student
01.2019 - 01.2023
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
  • Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
  • Collaborated with dispatchers effectively, adjusting routes as needed to accommodate unforeseen circumstances or scheduling changes.
  • Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
  • Demonstrated adaptability when faced with unexpected changes in schedules, weather conditions, or other variables that could impact travel plans.
  • Improved efficiency by assisting in training new drivers on company policies, procedures, and best practices.

Cook

Cracker Barrell
06.2015 - 09.2019
  • Monitored food safety standards to uphold health regulations.
  • Prepared diverse menu items by following standardized recipes and presentation guidelines.
  • Engaged with guests to gather feedback and improve menu offerings.
  • Cooked meals to meet customer dietary preferences and special requests.
  • Managed kitchen inventory for optimal stock levels and reduced waste.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Driver

First Student
01.2018 - 01.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Monitor

First Student
08.2016 - 01.2018
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Provided mental, emotional and physical support to children with special needs using positive reinforcement.
  • Helped children safely board and disembark from bus.
  • Promoted safety of students on and off bus by identifying potential conflicts.
  • Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
  • Attended to needs of students and informed school personnel of unusual behavior or health problems.

General Manager

Burger King
05.2013 - 05.2015
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Crew Member

Burger King
01.2006 - 05.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Generator Mechanic

US Army
11.1996 - 11.2000
  • Installed and maintained generator sets and equipment.
  • Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
  • Carried out inspections on over 20 small and large capacity generators weekly.
  • Inspected and tested equipment to locate damage or worn parts.
  • Recorded repairs required, parts used and labor time.
  • Collaborated with cross-functional teams to complete large-scale installation projects within tight deadlines.
  • Worked on and repaired the Army Unmanned Airplane (UAV).

Education

Associate of Applied Business - Business Administration

Carl Albert State College
Poteau, OK
05-2015

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • First aid

Timeline

Full Time Trainer

First Student
11.2023 - Current

Dispatcher

First Student
01.2022 - 11.2023

Trainer/Driver

First Student
01.2019 - 01.2023

Driver

First Student
01.2018 - 01.2019

Monitor

First Student
08.2016 - 01.2018

Cook

Cracker Barrell
06.2015 - 09.2019

General Manager

Burger King
05.2013 - 05.2015

Crew Member

Burger King
01.2006 - 05.2013

Generator Mechanic

US Army
11.1996 - 11.2000

Associate of Applied Business - Business Administration

Carl Albert State College

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Dina Johnson