Dina Keo
Chicago,IL
Summary
To obtain a customer service leading position with an organization that will utilize my resourceful experience, analytical skills, and drives to expand my knowledge to further my career.
Well-qualified Job Title familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
LEADING BEAUTY ADVISOR
ULTA BEAUTY
NORRIDGE, IL
02.2022 - Current
- ACHIEVED & PRODUCED 2ND HIGHEST VOLUME STORE YEARLY SALES GOALS IN REGION
- GREETING AND ENGAGING WITH CUSTOMERS
- CLIENT SERVICE
- EDUCATE CUSTOMERS ON MAKEUP AND SKINCARE PRODUCTS
- ACHIEVING DAILY, WEEKLY, QUARTERLY, YEARLY SALES GOALS FOR LANCOME
- PREPARATION FOR CORPORATE/FOCUS DAY FOR BRANDS
- WEEKLY TRAINING DME ON SKINCARE, COSMETICS, FRAGRANCE
- STOCK/SHIPMENT
- ORGANIZE/FILL PRODUCTS ON SHELVES
- INVENTORY ADJUSTMENT
- MPOS MOBILE DEVICE/CUSTOMER CHECKOUT
- EDUCATED GUESTS ON REWARDS & CREDIT CARDS
- SUPPORT OTHER BRANDS
- CORPORATE EVENTS
- STORE CLEANLINESS/HYGIENE
ASSISTANT CENTER MANAGER
EUROPEAN WAX CENTER
EVANSTON, IL
08.2021 - 02.2022
- OPENING AND CLOSING PROCEDURES
- PREPARE/UPDATES RESERVATION CONFIRMATION
- CHECK IN/OUT GUESTS
- PROMOTE BUSINESS SALES
- PROVIDE CUSTOMER SERVICE RELATIONS/PURCHASES/REFUNDS
- PREPARE/PLANNING DAILY GOALS
- BUSINESS MEETING/KPIs
- MONITORS INVENTORY/SHIPMENT/ STOCK AND REPLENISHMENT
- MANAGED EMPLOYEES DAILY ACTIVITIES AND GOALS
BEAUTY ADVISOR/SERVICE EXPERIENCE
NORDSTROM
SKOKIE, IL
02.2020 - 08.2021
- MAKEUP ARTIST FOR LANCOME BRAND
- SERVICE AND EDUCATE CLIENTS WITH COSMETICS AND SKINCARE PRODUCTS
- CONTACTING CLIENTS FOR REPLENISHMENT OF PRODUCTS
- ACHIEVING DAILY SALES GOALS
- PROVIDING EXCELLENT CLIENT EXPERIENCE IN SALES AND RETURNS
- PRODUCTS AND BRAND KNOWLEDGE AND EDUCATION FOR CLIENTS
- NORDSTROM CREDIT CARD SALES AND PROMOTIONS
- NORDY POINTS AND NOTES
- RECEIVED AND ORGANIZED SHIPMENT
- ORDER PICKUP
- MANAGING OPERATOR BOOTH
KEY-HOLDER MANAGER
BATH AND BODY WORKS
SKOKIE, IL
10.2019 - 02.2020
- MANAGED EMPLOYEE WORK HOURS AND DAILY ACTIVITIES
- MANAGED STORE OPENING AND CLOSING
- CROSS TRAIN EMPLOYEE
- INTRODUCING STAFF MEMBERS AND CLIENTELE ON NEW AND EXISTING PRODUCTS
- REPORT WEEKLY AND MONTHLY SALES
- MANAGED INCOMING SHIPMENT AND INVENTORY
- PLAN AND IMPLEMENT IN-STORE STRUCTURE AND FLOOR SET
COLOR ARTIST
SEPHORA
SKOKIE, IL
10.2015 - 10.2019
- MAKEUP ARTISTRY FOR A MULTICULTURAL CLIENTELE
- PRODUCT AND SALES CUSTOMER SERVICE
- TRAINING WITH COSMETIC, SKINCARE, AND FRAGRANCE BRANDS
- ACHIEVING WEEKLY, MONTHLY, AND QUARTERLY SALES TARGETS
- SEPHORA CREDIT CARD SALES AND PROMOTION
- RETAIL PROCEDURES SUCH AS STORE CLEANLINESS, HYGIENE, MERCHANDISING, AND PREPARATION FOR BRAND EVENTS
- MAKING SURE ALL CLIENTS EXPERIENCE THE SEPHORA DIFFERENCE IN COSMETICS, SKINCARE, AND FRAGRANCE PURCHASES
FASHION STYLIST
BEBE
SKOKIE, IL
09.2012 - 12.2017
- BEBE PRODUCT KNOWLEDGE AND EDUCATION FOR ALL CLIENTS
- INDIVIDUAL CLIENT SALES AND PERSONAL STYLING
- RETAIL DUTIES SUCH AS STORE CLEANLINESS, MERCHANDISING, BRAND AWARENESS, NEW COLLECTION AND EVENT TRAINING
- PROCESSING NEW SHIPMENT WEEKLY FOR STORE REPLENISHMENT AND VISUALS
- BUILDING CLIENTELE AND APPOINTMENT SCHEDULING FOR PERSONAL STYLING EVENTS
- RETENTION OF CLIENTELE BY PROVIDING EXCELLENT AND ABOVE PAR CUSTOMER SERVICE
- OPENING AND CLOSING STORE PROCEDURES
- REACHING DAILY STORE SALES GOALS
LEGAL SECRETARY
SEGAL & SEGAL
CHICAGO, IL
10.2000 - 08.2014
- RECEIVED AND DISBURSED INCOMING CALLS
- CORRESPONDED WITH CLIENTS DAILY
- DRAFTED VARIOUS COURT DOCUMENTS AND CORRESPONDENCE LETTER AT ATTORNEY’S REQUEST
- PROCESSED AND DISTRIBUTED INVOICES TO BILL CLIENTS
- TRAVEL AND FILED COURT DOCUMENT IN COURT
- PAYROLL
- BOOKKEEPING
- MAKE PHOTOCOPIES OF CORRESPONDENCE, DOCUMENTS AND OTHER PRINTED MATTER
- MANAGED ANY AND ALL ADMINISTRATIVE DUTIES
- ORGANIZED AND MAINTAINED CASE FILE
Education
General Education
NORTHEASTERN UNIVERSITY
Diploma - undefined
AMUNDSEN HIGH SCHOOL
Skills
- Customer engagement
- Sales achievement
- Makeup application
- Skincare education
Timeline
LEADING BEAUTY ADVISOR
ULTA BEAUTY
02.2022 - Current
ASSISTANT CENTER MANAGER
EUROPEAN WAX CENTER
08.2021 - 02.2022
BEAUTY ADVISOR/SERVICE EXPERIENCE
NORDSTROM
02.2020 - 08.2021
KEY-HOLDER MANAGER
BATH AND BODY WORKS
10.2019 - 02.2020
COLOR ARTIST
SEPHORA
10.2015 - 10.2019
FASHION STYLIST
BEBE
09.2012 - 12.2017
LEGAL SECRETARY
SEGAL & SEGAL
10.2000 - 08.2014
General Education
NORTHEASTERN UNIVERSITY
Diploma - undefined
AMUNDSEN HIGH SCHOOL