Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Tiana Muntz

Dubuque,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Custodian

Clark University
Dubuque, Iowa
06.2024 - 10.2024
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Checked and stocked inventory throughout facility to meet expected demands.

Custodian

Green Industrial Supply
Dubuque, IA
10.2022 - 05.2024
  • Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces.
  • Swept, mopped, vacuumed, scrubbed, waxed, and polished floors.
  • Operated industrial cleaning equipment to complete custodial tasks.
  • Kept custodial equipment and machinery in working condition.
  • Collected and disposed of garbage and recyclables in designated receptacles.
  • Responded promptly to requests from staff for maintenance work or emergency repair services.
  • Stocked cleaning supplies and updated the head custodian on inventory usage and supply needs.
  • Restocked supplies, such as paper towels, toilet paper, and soap, throughout assigned locations.

Receptionist

Lettman Chiropractic Rehab
Dubuque, IA
06.2022 - 09.2022
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments for clients, customers, and other visitors.
  • Maintained scheduling and event calendars.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained an organized filing system for easy retrieval of documents.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

School Custodian

Dubuque Community School Distict
Dubuque, IA
08.2014 - 03.2021
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Developed effective working relationships with teachers, administrators, and other staff members.
  • Assisted visitors with directions to facility areas and obtaining needed equipment.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Replacing light bulbs, ceiling tiles, and repairing or replacing faulty electrical outlets, performing minor plumbing repairs.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
  • Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
  • Set up, arrange, and remove tables and chairs to prepare for facilities events.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.

Receptionist

Jamaica Me TAN
Dubuque, IA
03.2013 - 09.2013
  • Managed front desk operations, including customer check-ins, appointment tracking, and cash handling.
  • Maintained accurate records and balanced cash drawer, ensuring financial integrity.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
  • Drove sales growth through effective product recommendations and upselling strategies.
  • Provided customer service, addressing inquiries and resolving concerns promptly.
  • Performed data entry tasks into company software system accurately and promptly.

Veterinary Assistant

Neumeister Animal Hospital
Dubuque, IA
08.2012 - 01.2013
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Provided general administrative duties, such as scheduling appointments, answering phones, and filing paperwork.
  • Maintained accurate medical records for each patient in accordance with the clinic protocols.
  • Performed laboratory tests such as urinalysis, fecal analysis, and heartworm testing.
  • Administered medications prescribed by the veterinarian and monitored animal's response to treatment.
  • Prepared surgical instruments prior to surgeries.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Provided emotional support to pet owners during difficult times.
  • Cleaned and maintained kennels, holding areas and surgical rooms.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA

Some College (No Degree) - Nursing

Northeast Community College
Peosta, IA

CNA - No longer active -

Northeast Community College
Peosta, IA

Skills

  • Customer service
  • Reliability
  • Multitasking and prioritization
  • Time management abilities
  • Scheduling
  • Data inputting
  • Organization skills
  • Reception desk management
  • Customer and client relations
  • PC proficient
  • Database entry
  • Filing
  • Copying, scanning, and faxing documents
  • Excellent communication skills
  • Medication administration
  • Maintenance
  • Floor scrubbers and polishers
  • Custodial machine operation
  • Inventory Management
  • Cleaning and sanitizing
  • Facilities repair
  • Waste disposal
  • Repair building fixtures
  • Maintain equipment
  • Handle hazardous chemicals
  • Floor maintenance
  • Waste and recycling management

References:

  • Emily Dalen - Clarke University - Facilities Manager - (563) 451-8482 - Emily.dalen@clarke.edu
  • Donna Baurely Loras College - Retired College Professor - (563) 556-5226 - donna.buerly@loras.edu
  • Jim Smith - Dubuque Community School District - Head Custodian - (563) 258-2463 - jsmith@dbqschool.org
  • Calvin Bahl - Dubuque Community School District - Co Worker - (563) 581-2197 - cbahl@dbqschools.org

Timeline

Custodian

Clark University
06.2024 - 10.2024

Custodian

Green Industrial Supply
10.2022 - 05.2024

Receptionist

Lettman Chiropractic Rehab
06.2022 - 09.2022

School Custodian

Dubuque Community School Distict
08.2014 - 03.2021

Receptionist

Jamaica Me TAN
03.2013 - 09.2013

Veterinary Assistant

Neumeister Animal Hospital
08.2012 - 01.2013

High School Diploma -

Dubuque Senior High School

Some College (No Degree) - Nursing

Northeast Community College

CNA - No longer active -

Northeast Community College

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Tiana Muntz