Ahsanur Rahman
Ozone Park
Summary
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
20
20
years of professional experience
Work History
Head Server
Bobby Van's Steakhouse And Grill
04.2021 - 01.2025
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Server/Bartender
Brasserie persil
04.2017 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server/Bartender
Benoit Restaurant & Bar
07.2010 - 01.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Food Runner/Server
The Modern
02.2008 - 04.2010
- Completed final preparations of dishes and quickly delivered items to customers.
- Offered insight into menu items to answer customer questions.
- Relayed orders and special requests to cooks.
- Inventoried food supplies to determine needs and replenish stations.
Food Runner/Server
Daniel Boulud Kitchen
05.2007 - 12.2008
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Monitored tables for guest needs and customer service opportunities.
Busser/Food Runner
Spice Market
11.2004 - 11.2007
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Monitored tables for guest needs and customer service opportunities.
- Cleared tables to maintain high turnover rate and minimize wait times.
Education
Associate of Science -
York College of The City University of New York
Jamaica, NY07.2008
High School Diploma -
John Adams
03.2004
Skills
- Multitasking skills
- Dining customer service
- Food safety understanding
- Exceptional communication
- Team management
- Liquor, wine and food service
- Point of Sale (POS) system operations
- High-volume dining and good Experience
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Head Server
Bobby Van's Steakhouse And Grill
04.2021 - 01.2025
Server/Bartender
Brasserie persil
04.2017 - 10.2024
Server/Bartender
Benoit Restaurant & Bar
07.2010 - 01.2017
Food Runner/Server
The Modern
02.2008 - 04.2010
Food Runner/Server
Daniel Boulud Kitchen
05.2007 - 12.2008
Busser/Food Runner
Spice Market
11.2004 - 11.2007
High School Diploma -
John Adams
Associate of Science -
York College of The City University of New York
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