Dina reijers
Estero,FL
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Magnetic Ticket and Label
Belleville, New Jersey
03.1999 - 06.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed high-volume calls while maintaining a positive customer experience.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Trained new representatives on company policies and best practices for customer service excellence.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed escalated customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Skills
- Customer service
- Data entry
- Quality assurance
- Order processing
- Performance management
- Relationship building
- Payment processing
- Problem-solving
- Customer focused
- Time management
- Critical thinking
Timeline
Customer Service Representative
Magnetic Ticket and Label
03.1999 - 06.2025