Dina Reilly
Southold,NY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Every interaction is friendly, outgoing, and professional. Eager to contribute to team success through hard work, attention to detail and excellent interpersonal skills.
Overview
12
12
years of professional experience
Work History
Orthodontic Treatment Coordinator /Senior Sales Executive
Facing The Future Orthodontics
02.2013 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing comprehensive treatment plans, ensuring patients received exceptional care.
- Collaborated with orthodontists to review cases and implement personalized treatment and payment options for patients.
- Contributed to practice growth through effective marketing strategies and maintaining positive relationships with referring dentists.
- Implemented efficient systems for tracking and following up with pending patients from first visit to close.
- Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Established long-lasting relationships with patients and referring doctors through effective account management and consistent communication.
- Expanded market presence by contributing to and maintaining social media accounts.
Administrative Assistant to the Executive Director
Hair Designer TV
09.2011 - 02.2013
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Enhanced Executive Director's productivity by effectively managing their schedule, appointments, and travel arrangements.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and educational events.
- Produced runway shows at venues such as the Vatican Auditorium and the Waldorf Astoria
Education
Bachelor of Science - Communications Studies
University of Rhode Island
Kingston, RISkills
- Financial arrangements
- Sales techniques
- Customer service
- Case presentation
- Office administration
- Team collaboration
- Telephone etiquette
- Marketing strategies
- Computer proficiency
- Organizational skills
Timeline
Orthodontic Treatment Coordinator /Senior Sales Executive
Facing The Future Orthodontics
02.2013 - Current
Administrative Assistant to the Executive Director
Hair Designer TV
09.2011 - 02.2013
Bachelor of Science - Communications Studies
University of Rhode Island