Shawna Berger
Ijamsville,MD
Summary
Dental Assistant and Orthodontic Treatment Coordinator at Fallsgrove Center for Dentistry and Capitol Orthodontics. Skilled in patient education and proficient in Patterson imaging software and Dolphin Management software. Enhanced practice growth through effective marketing and strong relationships with referring dentists while ensuring optimal patient care and managing insurance claims efficiently. Committed to exceptional customer service and strong patient relationships.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Dental Assistant/Orthodontic Treatment Coordinator
Fallsgrove Center for Dentistry
06.1990 - Current
- Contributed to practice growth through effective marketing strategies and maintaining positive relationships with referring dentists.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
Education
High School Diploma -
Damascus High School
Damascus 1990
Dental
Medix School
Towson, Maryland1991
Skills
- Expanded Duties License
- Patterson imaging software skills
- Appointment scheduling
- Dental x-rays certified
- Patient educator
- Computer charting
- Dolphin Management software
- Dentrix software
- Case presentation
- Financial arrangements
- Orthodontic terminology
- Dental insurance expertise
- Customer service
Certification
QDA
X-ray certification
Timeline
Dental Assistant/Orthodontic Treatment Coordinator
Fallsgrove Center for Dentistry
06.1990 - Current
High School Diploma -
Damascus High School
Dental
Medix School