Dina Roupas
Elmwood Park,IL
Summary
Restaurant operations and customer service leader with expertise in staff training, payroll review, budgeting, vendor coordination, and inventory tracking. Delivers organized daily operations, supports profitable decisions through expense monitoring, and helps maintain consistent service, compliance, and teamwork across customer-facing environments.
Overview
1
1
Language
21
21
years of professional experience
Work History
Operations Manager/Restaurant Owner
Brunch Factory
Riverwoods, IL
11.2022 - 08.2026
- Oversaw day-to-day restaurant service, enhancing guest experiences and ensuring smooth operations.
- Managed vendor communication, supply ordering, and inventory tracking to maintain operational efficiency.
- Work with kitchen and management teams to improve workflow and control costs.
- Review budgets, payroll, and expense reports to support financial goals.
- Assisted with staff scheduling, training, and performance feedback, fostering high hospitality standards and teamwork.
- Coordinate private events and large group bookings, including menu planning and special requests.
- Follow health, safety, and sanitation regulations to maintain compliance.
General Manager
Hand Cut Foods
Chicago, IL
03.2019 - 10.2022
- Managed client relationships as primary liaison for corporate catering and institutional accounts, enhancing service delivery and client satisfaction.
- Oversaw budgets, payroll, and financial reporting, ensuring financial health and supporting long-term profitability.
- Directed daily food service operations across multiple accounts, ensuring consistency in quality, presentation, and service.
- Supervised culinary and service teams, overseeing scheduling, training, and performance evaluations.
- Implemented operational improvements, streamlining processes and minimizing waste to optimize resource utilization.
- Ensured full compliance with health, safety, and sanitation standards.
Sales Executive Assistant
Alpha Baking Company
Chicago, IL
08.2016 - 02.2019
- Managed VIP accounts (Burger King, Five Guys, Sodexo, Aramark, Compass), coordinating orders and special requests to enhance client satisfaction.
- Onboarded new and potential accounts and prepared detailed pricing proposals.
- Assisted VP of Sales with contract and bid management, ensuring timely submissions and compliance with requirements.
- Generated and analyzed daily usage, sales, and invoice reports.
- Prepared weekly commission reports for payroll.
- Assisted Accounts Receivable in resolving invoice discrepancies.
Customer Service Manager
Poppies Dough
Chicago, IL
05.2005 - 04.2016
- Maintained high standards of customer satisfaction by promoting a "customer first" philosophy.
- Supervised logistics staff while managing LTL orders to ensure timely delivery and customer satisfaction.
- Increased company profits by 2% annually for three consecutive years through operational improvements.
- Earned recognition for impactful trade show presentations that enhanced customer engagement and showcased service excellence.
- Processed payments, handled collections, and resolved invoice discrepancies to maintain accurate financial records and support customer needs.
- Oversaw inventory workflow and purchasing processes.
- Maintained a record of zero lost workdays over nine years through effective management.
Skills
- Restaurant operations
- Inventory management
- Vendor management
- Budget management
- Budgeting and forecasting
- Financial reporting
- Cost control
- Negotiation skills
- Microsoft Office 365
Languages
Greek
Native/ Bilingual
Timeline
Operations Manager/Restaurant Owner
Brunch Factory
11.2022 - 08.2026
General Manager
Hand Cut Foods
03.2019 - 10.2022
Sales Executive Assistant
Alpha Baking Company
08.2016 - 02.2019
Customer Service Manager
Poppies Dough
05.2005 - 04.2016