Reading, Teaching, Self Help/Care, Gardening, Serving Others
Dina Smith
Worcester
Summary
Dedicated Transit Expert with extensive experience in operating vehicles and optimizing urban routes. Proficient in route planning, customer service, and strict adherence to safety protocols. Recognized for reliability, adaptability, and strong communication skills, ensuring efficient operations and timely schedules.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Transit Operator
WRTA/ CENTRAL MASSACHUSETTS TRANSIT MANAGEMENT
11.2020 - 05.2024
- Ensured timely service delivery by operating transit vehicles along designated routes.
- Achieved passenger satisfaction by assisting with boarding and addressing inquiries promptly.
- Maintained accurate records of passenger counts and performed regular vehicle inspections.
- Enhanced safety protocols through thorough vehicle maintenance checks and inspections.
- Monitored traffic and weather conditions to adjust routes for passenger safety.
- Trained new operators in best practices, ensuring high performance standards.
Shuttle Operator
Keisling Transit
02.2014 - 09.2016
- Ensured safe passenger transit by operating vehicles punctually and securely.
- Enhanced route efficiency minimizing delays through coordination with dispatch.
- Conducted vehicle inspections maintaining safety and compliance standards effectively.
- Fostered a culture of safety by enforcing adherence to protocols.
- Facilitated operator training promoting best practices and teamwork.
- Uphold passenger safety regulations by consistently monitoring behavior during transit.
Education
Bible College Diploma - Soul Care 1&2 Mental Health Studies
National Association of Christian Ministers
Great Barrington, MA02-2026
Associate of Science - Culinary Sciences
Le Cordon Bleu
Boston, MA06-2012
GED/Trade Certificate - GED/ Trade Cement Masonry And Brick Laying
Job Corps
North Grafton, MA08-1994
Skills
- Traffic regulations compliance
- Safe driving practices
- Pre-trip inspections
- Adaptable to change
- Passenger assistance
- Accident prevention
- Route navigation
- Route planning
- Weather condition adaptation
- Disability awareness
- Emergency evacuation
- Safe driving
- Punctuality
- Customer relations skills
- Clean driving record
- Passenger transportation
- Inclement weather driving
- Defensive driving
- Vehicle inspection
- Problem-solving abilities
- Attention to detail
- Customer service
- Active listening
- Effective communication
- Decision-making
- Incident reporting
- Professionalism
- Public speaking
Accomplishments
- Documented and resolved [Issue] which led to [Results]. When dispatch hadn't responded back to me, in a timely manner. I had to make an executive decision to go off route to ensure the safety of my passengers, while still remaining on schedule and getting my passengers to their destinations in a timely manner.
Certification
Eleven years CDL C Class 2014. Upgraded to B Class with General Knowledge, Passenger, and Air Brakes Endorsements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never give in except to convictions of honor and good sense.
Winston Churchill
Interests
Timeline
Public Transit Operator
WRTA/ CENTRAL MASSACHUSETTS TRANSIT MANAGEMENT
11.2020 - 05.2024
Shuttle Operator
Keisling Transit
02.2014 - 09.2016
Bible College Diploma - Soul Care 1&2 Mental Health Studies
National Association of Christian Ministers
Associate of Science - Culinary Sciences
Le Cordon Bleu
GED/Trade Certificate - GED/ Trade Cement Masonry And Brick Laying
Job Corps