Mihalina Ballesteros
Rio Linda,CA
Summary
Transit Operator experienced in executing daily operations and maintaining safety protocols while delivering outstanding customer service. Enhanced efficiency and punctuality through strong familiarity with route management and navigation systems, along with technical aptitude for troubleshooting minor vehicle malfunctions. Fostered positive relationships with passengers by ensuring clear communication and courteous service, significantly improving rider satisfaction ratings.
Overview
15
15
years of professional experience
Work History
Public transit operator
Regional Transit
Sacramento, California
2013.03 - Current
- Operated transit vehicles safely across designated routes.
- Maintained on-time performance at all transit stops to enhance service reliability.
- Assisted passengers with boarding, alighting, and inquiries to promote a positive travel experience.
Night Auditor
Quality Inn
Sacramento, California
2011.08 - 2012.01
- Managed nightly financial audits and reconciled cash drawers.
- Oversaw room inventory and ensured accurate billing procedures.
- Processed guest check-ins and check-outs efficiently.
Education
Valley High School
Sacramento, CASkills
- Vehicle operation
- Route navigation
- Passenger assistance
- Vehicle inspection
- Traffic regulations
- Traffic compliance
- Emergency protocols
- Safe driving practices
- Time management
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Adaptability
- Disability awareness
- Adaptable to change
Timeline
Public transit operator
Regional Transit
2013.03 - Current
Night Auditor
Quality Inn
2011.08 - 2012.01
Valley High School