Dina Sorto
Arlington,TX
Summary
Proven expert in cleaning and sanitation, I elevated guest satisfaction at Marriott Hotel by implementing efficient time management. Leveraging skills in independent work and dependability, I significantly enhanced room cleanliness and safety, consistently meeting employer expectations for quality and efficiency.
Overview
12
12
years of professional experience
Work History
Custodian
AISD
Arlington, TX
09.2016 - 06.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Housekeeping Room Attendant
Comfort Suites Hotel
Arlington, TX
02.2014 - 12.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Room Attendant
Marriott Hotel
Arlington, TX
03.2012 - 10.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer Service
- Time Management
- Cleaning Expertise
- Sanitation Techniques
- Skilled housekeeper
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodian
AISD
09.2016 - 06.2024
Housekeeping Room Attendant
Comfort Suites Hotel
02.2014 - 12.2015
Housekeeping Room Attendant
Marriott Hotel
03.2012 - 10.2013