Dina Vo
Fernandina Beach
Summary
Friendly and reliable customer service professional seeking a position as a waiting staff member at breakfast diner. Skilled at creating a welcoming atmosphere for guests. Strong multitasker with the ability to stay organized during busy morning shifts while maintaining a positive attitude. Committed to providing excellent service that encourages repeat customers and enhances the overall dining experience.
Overview
9
9
years of professional experience
Work History
Nail Receptionist
Q Nails
Fernandina Beach
05.2021 - Current
- Greeted and assisted visitors with professionalism and courtesy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled appointments and maintained organized calendar for office staff.
Nail Receptionist
Happy Nail Bar
St Augustine
06.2017 - 04.2021
- Greeted visitors, assessed needs, and directed them to appropriate personnel to ensure a positive experience.
- Scheduled and confirmed appointments.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Coordinated communication with clients daily to gather pertinent information for efficient service delivery.
- Answered and directed incoming calls
- Entered data in online booking software to keep records of customers' appointment information.
- Managed financial documentation to ensure prompt processing of credit and debit transactions.
- Addressed customer concerns by confirming prices and explaining procedures to enhance understanding and satisfaction.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Recordkeeping and bookkeeping
- Data entry
- Appointment scheduling
- Payment processing
- Client relations
- Customer communication
- Team collaboration
- Time management
- Customer service
- Organization and efficiency
- Multitasking and prioritization
- Attention to detail
- Flexible
Additional Information
Available for early morning, weekend, and holiday shifts with a flexible schedule to meet business needs. Willing learner who adapts to new menus, systems, and team environments. Maintains high standards of cleanliness and professionalism at all times. Dedicated team player with strong communication skills and a willingness to support coworkers to ensure smooth service.
Timeline
Nail Receptionist
Q Nails
05.2021 - Current
Nail Receptionist
Happy Nail Bar
06.2017 - 04.2021
Associate of Arts -
Florida State College At Jacksonville