Dina Ramahi
Palos Hills,IL
Summary
Professional with strong background in cognitive science, customer relations, and data collection. Highly skilled in conflict resolution, reporting, and public speaking, . Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. People-centered, results-driven, and collaborative.
Overview
10
10
years of professional experience
Work History
Domestic Violence Advocate
Arab American Family Services
01.2024 - 11.2024
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations while upholding discretion and professionalism.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Increased awareness of domestic violence issues by creating and conducting community outreach and educational presentations.
- Met with local hospitals, police departments, and other domestic violence professionals to continue awareness outreach, education, and fostering relationships with community leaders.
- Collaborated with team members frequently to address efficacy, maintaining procedure, and brainstorming creative outreach.
Assistant to the General Manager
Jett-Travel
08.2022 - 12.2023
- In-bound sales position, providing friendly and trustworthy package and ticketing recommendations that satisfied both the client's and business' goals.
- Assisted in digital and traditional marketing, updating social media platforms, creating flyers, and exciting customers on promotions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Remained available for emergency travel disruptions, supporting other salespeople, accounting, and the general manager.
- Managed clerical duties, keeping office and meeting schedules, handling personal client information with discreteness and exactitude.
User Experience Researcher
Bold Insight (6 Month Contract)
01.2022 - 06.2022
- Participated in design review meetings to brainstorm new UX developments with researchers, stakeholders, and users.
- Enhanced user satisfaction by conducting comprehensive usability testing and implementing data-driven design improvements.
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Conducted competitive analyses to identify industry trends, informing strategic decision-making around feature prioritization and roadmap planning.
Vision Lab Assistant
Psychology Department Of UIUC
09.2019 - 02.2020
- Measured fundamental mechanisms of vision processing in relation to cognitive and spatial awareness using eye-tracking software and tools.
- Maintained laboratory efficiency by calibrating equipment, scheduling trials, and assisting subjects.
- Collaborated with lab staff on adjacent experiments and methods.
- Participated in lab meetings, effectively communicating trends and problem-solving.
Circulation Assistant
Green Hills Public Library
12.2017 - 12.2018
- Maintained condition of library shelves and study areas.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Assisted staff with special projects and library event preparation.
- Maintained up-to-date knowledge of office machinery to best assist visitors.
- Helped library patrons by providing directional information.
- Enhanced patron experience with timely assistance in locating materials and resources within the library.
Student Life Counselor
Moraine Valley Community College
08.2016 - 01.2017
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Advised students on educational, career and social opportunities.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Performed event coordination for larger parties and gatherings.
- Remained reliable and present in responsibilities alongside another job and as a full-time student.
Barista
Gloria Jeans Coffee
12.2014 - 12.2016
- Listened carefully to customer requests and created personalized, delicious beverages, which resulted in loyal, repeat customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
BSLAS - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
05.2021
Skills
- Qualitative Research collection and analyses
- Social Media marketing
- Policy advocacy
- Operations management
- Customer experience
- Effective written communication and presentation
- Relationship building
- Team collaboration
- Problem-solving
Languages
Arabic
Native or Bilingual
Contact
Palos Hills, IL 60465
Interests
- Gardening
- Avid Reader
- Creative Writing
- Drawing and Painting
- Yoga
Timeline
Domestic Violence Advocate
Arab American Family Services
01.2024 - 11.2024
Assistant to the General Manager
Jett-Travel
08.2022 - 12.2023
User Experience Researcher
Bold Insight (6 Month Contract)
01.2022 - 06.2022
Vision Lab Assistant
Psychology Department Of UIUC
09.2019 - 02.2020
Circulation Assistant
Green Hills Public Library
12.2017 - 12.2018
Student Life Counselor
Moraine Valley Community College
08.2016 - 01.2017
Barista
Gloria Jeans Coffee
12.2014 - 12.2016
BSLAS - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
Similar Profiles
Lilia RahmaniLilia Rahmani
DV and SA Victims Court Coordinator at Arab American Family ServicesDV and SA Victims Court Coordinator at Arab American Family Services
Khaled HumaidanKhaled Humaidan
Case Management Social Worker at Arab American Family ServicesCase Management Social Worker at Arab American Family Services
Dina RamahiDina Ramahi
Domestic Violence Advocate at Arab American Family ServicesDomestic Violence Advocate at Arab American Family Services