Dina Ramahi
Palos Hills,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and comfort. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. People-centered, results-driven, and collaborative. I love to read, paint, and garden in my spare time.
Overview
9
9
years of professional experience
Work History
Domestic Violence Advocate
Arab American Family Services
12.2023 - 06.2024
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
Travel Agent
Jett-Travel
08.2022 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
User Experience Researcher
Bold Insight
01.2022 - 06.2022
- Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Conducted competitive analyses to identify industry trends, informing strategic decision-making around feature prioritization and roadmap planning.
Vision Lab Assistant
Psychology Department Of UIUC
09.2019 - 02.2020
- Measured fundamental mechanisms of vision processing in relation to emotion, cognition, and spatial awareness.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Worked closely with lab staff on special projects.
- Participated in lab meetings and project presentations.
Circulation Assistant
Green Hills Public Library
04.2018 - 12.2018
- Maintained condition of library shelves and study areas.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Assisted staff with special projects and library event preparation.
- Maintained up-to-date knowledge of office machinery to best assist visitors.
- Helped library patrons by providing directional information.
- Enhanced patron experience with timely assistance in locating materials and resources within the library.
Student Life Counselor
Moraine Valley Community College
08.2016 - 12.2016
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Advised students on educational, career and social opportunities.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Performed event coordination for larger parties and gatherings.
Barista
Gloria Jeans Coffee
08.2015 - 12.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
BSLAS - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
05.2021
Skills
- Event facilitation
- Qualitative Research
- Marketing
- Project Management
- Administrative Support
- Interpersonal communications
Languages
Arabic
Native or Bilingual
Timeline
Domestic Violence Advocate
Arab American Family Services
12.2023 - 06.2024
Travel Agent
Jett-Travel
08.2022 - Current
User Experience Researcher
Bold Insight
01.2022 - 06.2022
Vision Lab Assistant
Psychology Department Of UIUC
09.2019 - 02.2020
Circulation Assistant
Green Hills Public Library
04.2018 - 12.2018
Student Life Counselor
Moraine Valley Community College
08.2016 - 12.2016
Barista
Gloria Jeans Coffee
08.2015 - 12.2015
BSLAS - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
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