Lilia Rahmani
Niles,IL
Summary
Dynamic professional with a proven track record in project coordination and team collaboration, demonstrated at Arab American Family Services. Excelled in enhancing team productivity and client support through effective communication and problem-solving skills. Achieved significant improvements in operational efficiency and client satisfaction, without relying on numerical percentages in achievements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DV and SA Victims Court Coordinator
Arab American Family Services
10.2020 - Current
- Coordinate daily court operations, ensuring seamless workflow and efficiency.
- Analysis of Court daily data
- Improve team productivity by auditing their data input and matching it to their files
- Train New Court Advocate
- Enhanced project outcomes with strategic planning and coordination.
- Support Supervisor by preparing necessary documents and reports.
- Provide crisis intervention, safety planning, and emotional support to survivors of domestic violence
- Conduct initial assessments and develop personalized service plans that align with each client’s unique needs and goals
- Assist clients in accessing essential resources, including housing, legal assistance, medical care, counseling, and financial support
- Accompany clients to court proceedings, law enforcement appointments, and other relevant services as needed
- Collaborate with community partners, shelters, and other service providers to enhance support for clients
- Educate clients about their rights and options, and empower them to make informed decisions regarding their safety and well-being
- Maintain accurate, confidential records and documentation in compliance with organizational and legal standards
- Conduct outreach and awareness activities to promote services, educate the community, and support prevention initiatives
Customer Service Representative
Sunline Services ( Lufthansa Airline )
06.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Telephone Research Interviewer
Headway International
02.2020 - 06.2020
- Collaborated effectively with fellow interviewers to share best practices and optimize overall team performance.
- Participated in training sessions and workshops for continuous skill development within the field of telephone research interviewing.
- Demonstrated excellent time management skills by balancing multiple assignments simultaneously without compromising quality or productivity levels.
- Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
INTERPRTER TRANSALTOR FRENCH ENGLISH
NICO ( European Union Twinning Project)
04.2017 - 03.2018
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Senior Associate
Gulf Bank
01.2016 - 03.2017
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Translation of technical documents related to banking services
- Update the Bank technical dictionany
Human Resources Assistant
GWDC
06.2014 - 12.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
40 HOURS DOMESTIC VIOLENCE -
THE NETWORK
ALGERIA10-2020
Master of Arts - Language Interpretation And Translation
HIGH ARAB INSTITUTE OF TRANSALTION
ALGERIA02-2017
Skills
- Project coordination
- Event planning
- Schedule management
- Resource allocation
- Communication skills
- Team collaboration
- Administrative support
- Report generation
- Client interaction
- Problem solving
- Task prioritization
Certification
- 40 HOURS DOMESTIC VIOLENCE CERTIFICATECTOBER 2020
- 40 SEXUAL ASSAULT INTERVENTION CERTIFICATE
- MEDICAL INTERPRETER CERTIFICATE
- BUSINESS AND SOCIAL SERVICES INTERPRETER CERTIFICATE
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
DV and SA Victims Court Coordinator
Arab American Family Services
10.2020 - Current
Telephone Research Interviewer
Headway International
02.2020 - 06.2020
Customer Service Representative
Sunline Services ( Lufthansa Airline )
06.2019 - 09.2020
INTERPRTER TRANSALTOR FRENCH ENGLISH
NICO ( European Union Twinning Project)
04.2017 - 03.2018
Senior Associate
Gulf Bank
01.2016 - 03.2017
Human Resources Assistant
GWDC
06.2014 - 12.2016
- 40 HOURS DOMESTIC VIOLENCE CERTIFICATECTOBER 2020
- 40 SEXUAL ASSAULT INTERVENTION CERTIFICATE
- MEDICAL INTERPRETER CERTIFICATE
- BUSINESS AND SOCIAL SERVICES INTERPRETER CERTIFICATE
40 HOURS DOMESTIC VIOLENCE -
THE NETWORK
Master of Arts - Language Interpretation And Translation
HIGH ARAB INSTITUTE OF TRANSALTION
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