Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dinah Boyce

Katy,TX

Summary

Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.Experienced with event coordination and logistics management. Utilizes strong organizational skills to ensure smooth event execution. Knowledge of vendor relations and client communication to enhance overall event success.

Overview

4
4
years of professional experience

Work History

Event Associate/Trainer Coordinator

Andretti's Indoor Karting And Games
01.2023 - Current
  • Managed event logistics and operations
  • Performed event coordination for larger parties and gatherings
  • Organized, coordinated and deployed Type events while focusing on delivering superior customer service
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement
  • Built and established positive relationships with patrons, team members and supervisors.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Showing exceptional work ethic, gaining employee of the month in April 2024
  • Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.

Arcade Attendant

Andretti's Indoor Karting
10.2022 - 03.2023
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements
  • Memorized games and rules to facilitate positive entertainment experience

Shift Leader

Marco's Pizza
05.2021 - 10.2021
  • Coordinated schedules and timelines for events
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

High School Diploma -

Morton Ranch High School
Katy, TX

Skills

  • Safety processes and procedures
  • Daily workflows
  • Client Service
  • Brand Awareness
  • Guest Management
  • Sales expertise
  • Event Setup and Breakdown
  • Attention to Detail
  • Safety-First Mentality

Accomplishments

  • Earned "hospitality hero" Award in 2022 and 2023.

Timeline

Event Associate/Trainer Coordinator

Andretti's Indoor Karting And Games
01.2023 - Current

Arcade Attendant

Andretti's Indoor Karting
10.2022 - 03.2023

Shift Leader

Marco's Pizza
05.2021 - 10.2021

High School Diploma -

Morton Ranch High School

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Dinah Boyce