DINAH DEWALD
Lansing
Summary
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
ERACCE
11.2024 - Current
- Identified shared drive, calendar and email process improvements to enhance workflow efficiency and communication within first 3 months of employment
- Shortened organizational email response time by 400% across multiple inboxes
- Scheduled and coordinated logistics and travel for over 65 yearly training offerings and over 50 yearly internal meetings
- Led team to choose and transition to new constituent relations database, successfully transferring 25 years of workshop participant data
- Remote: Based in Kalamazoo, MI
Administrative Assistant
Oracle Financial Solutions
11.2021 - 11.2024
- Maintained and organized confidential client files in CRM in accordance with firm policies and procedures
- Composed, formatted and edited documents for account opening applications, client reports and presentations
- Served as primary point of contact for incoming phone calls, mail, and faxes
- Provided comprehensive administrative support for financial advisor, including calendar management, correspondence, and coordination of meeting and priorities
- Centralized 3 years of paper notes into document management system within first 6 months of employment
- Audited financial advisor's missing records to successfully bring office into compliance with FINRA regulations
Member Organizer
Michigan Nurses Association
11.2017 - 09.2018
- Built, updated and maintained membership database of over 400 nurses at Munson Hospital
- Created organizational system for tracking vital member information and activity
- Prepared memoranda, educational materials and communications for organization-wide distribution
- Scheduled and coordinated department- and hospital-wide member meetings
- Grew member engagement by 250% through adopting member ideas
Administrative and Finance Manager
Philly Thrive
09.2013 - 03.2017
- Managed legal and tax filings, accounting and payroll for new environmental nonprofit in its first 3 years
- Established staff processes and office procedures to ensure consistent workflow
- Worked alongside nonprofit attorney to draft, proofread and file all founding legal documents for the organization
- Initiated organization’s use of donor and volunteer database CiviCRM, creating the file structure, categories, and protocols for updating database
- Ensured proper accounting practices, filing of receipts, and reconciliations
Education
Bachelor of Arts - Double Major in Environmental Science & Policy, Psychology
Swarthmore College
Swarthmore, PA01-2013
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Administration of CRM database systems (CiviCRM, Powerbase, Redtail Imaging/CRM)
- Proficient in Microsoft Office Suite, Adobe Acrobat, SharePoint and ShareFile
- Familiar with project management software (Asana, Basecamp, Slack)
- Positive attitude and ability to engage easily with people of all kinds
- Quick to learn new applications and software
- Excellent writing and proofreading skills
ADDITIONAL EXPERIENCE
- Shift Manager, Blue Owl Coffee, Lansing, MI, Aug 2019 - Mar 2020
- Answered phone and in-person inquiries, multi-tasking customer service and complaint resolution in a fast-paced environment
- Barista, Bestseller’s Café and Bookstore, Mason, MI, Oct 2018 – Aug 2019
Timeline
Administrative Coordinator
ERACCE
11.2024 - Current
Administrative Assistant
Oracle Financial Solutions
11.2021 - 11.2024
Member Organizer
Michigan Nurses Association
11.2017 - 09.2018
Administrative and Finance Manager
Philly Thrive
09.2013 - 03.2017
Bachelor of Arts - Double Major in Environmental Science & Policy, Psychology
Swarthmore College