Dinah Freeman
Houston,TX
Summary
Detail-oriented professional with a strong background in insurance verification, customer service, and accurate documentation. Adept at assessing claims, interpreting policy coverage, and guiding clients through complex processes. Proven problem solver with clear communication skills and a commitment to delivering empathetic service in fast-paced environments. Seeking to leverage transferable skills in an entry-level claims adjuster role.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Optician Technician
Pearland Texas State Optical
Pearland, TX
08.2015 - Current
- Verified insurance coverage for diverse patient claims, ensuring accurate processing and prompt resolution.
- Interpreted complex documentation and prescriptions, maintaining meticulous records for compliance and audit readiness.
- Collected and assessed detailed information to determine eligibility and support claims processing.
- Collaborated with patients to resolve issues, address concerns, and ensure satisfaction—demonstrating strong investigative and customer service skills.
- Educated clients on insurance benefits, coverage limitations, and the claims submission process.
- Streamlined administrative workflows, reducing errors and improving efficiency in claims handling and documentation.
Service Advisor Assistant
Service King Collision Repair
Houston, TX
08.2019 - 02.2020
- Assisted with intake and assessment of auto repair insurance claims, preparing accurate damage reports and documentation.
- Explained claims processes and coverage details to customers, improving understanding and satisfaction.
- Coordinated with insurance companies and internal teams to ensure proper claims management and timely resolution.
- Utilized CCC1 software for claims tracking, repair management, and data entry, ensuring precise, up-to-date records.
- Maintained professionalism and empathy when assisting customers with stressful or complex claims situations.
Education
Licensed All Lines Adjuster -
Texas Department of Insurance
Associate Degree - Liberal Arts
Houston Community College
Skills
- Claims assessment and investigation
- Insurance verification and documentation
- Customer service and conflict resolution
- Clear, empathetic communication
- Data entry and records management
- Process improvement and efficiency
- Team collaboration
- CCC1 and office software proficiency
References
Available upon request.
Education And Licenses
- Texas Department of Insurance, Licensed All Lines Adjuster, 08/25
- Houston Community College, Associate Degree in Liberal Arts
Timeline
Service Advisor Assistant
Service King Collision Repair
08.2019 - 02.2020
Optician Technician
Pearland Texas State Optical
08.2015 - Current
Licensed All Lines Adjuster -
Texas Department of Insurance
Associate Degree - Liberal Arts
Houston Community College