Dinah Hernandez
Summary
The position desired should be that of a challenge whereas all skills and knowledge may be utilized to assist in the advancement of the facility.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Methodist Medical Group
02.2023 - Current
- Check in and out patients
- Answer phones
- Print faxes
- Input referrals
- Insurance verification
- Schedule appointments
- Scan paperwork
- Collect patient copayments
Registrar
Medical City Arlington
07.2021 - 12.2022
- Register patients in the emergency room, admit direct admits, add baby accounts, get patient consents, scan insurance & ID cards, collect monies, scan orders, answer phones.
Vendor
L'Oreal
12.2021 - 01.2022
- Vendor, customer service, sell mens and women's colognes and perfumes. (seasonal job)
Cashier
Marshall's
10.2020 - 12.2021
- Cashier, process transactions, returns, exchanges, customer service, stock.
Patient Representative
Methodist Neurology Associates
02.2020 - 07.2020
- Check in and out patients, schedule, reschedule, and cancel appointments, answer phones, collect copays, call providers office, print patient paperwork, scan paperwork, fax paperwork, schedule MRI's.
Patient Representative
Envision Imaging
09.2017 - 01.2020
- Check in and out patients, schedule, reschedule, and cancel appointments, answer phones, collect copays, call providers office, print patient paperwork, and scan paperwork.
Patient Representative
Methodist Mansfield Medical Center
07.2016 - 09.2017
- Hospital, registration representative, register patients in the ER, verify insurance, collect monies, pre-register and register direct admits, get consents signed, scan insurance, ID cards.
Customer Service Representative
Aetna
09.2014 - 04.2016
- Call center, verify member insurance and benefits, review and reprocess claims, and provide third party insurance information as far as Dental, Vision, Prescription. Call billing or providers office in regards to billing. Reach out to HR benefits center in regards to eligibility.
Customer Service Representative
DaVita RX
02.2013 - 09.2014
- Call center, verify insurance and Rx coverage, identify PBM, get processing information, copay structure, and utilize Medco, Express Scripts, Emdeon, Caremark, medicare.gov websites.
Front Office Receptionist
Speech Language & Learning Services
12.2012 - 01.2013
- Check in patients, verify insurance, schedule appointments, answer phones, and create new patient file and paperwork, and collect copays.
Front Office Coordinator
Texas Health Medsynergies
06.2011 - 12.2012
- Check patient in and out, verify insurance, schedule appointments, answer phones, retrieve patients paperwork, prescriptions and medication samples, collection of all monies and balancing.
Customer Service Representative
Target
02.2008 - 06.2011
- Cashier, Customer Service, Returns, Exchanges, Stock, and Inventory.
Cashier
Beverage Zone
03.2006 - 01.2008
- Cashier, customer service, stock counters.
Education
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America's National Christian Academy
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Methodist Medical Group
02.2023 - Current
Vendor
L'Oreal
12.2021 - 01.2022
Registrar
Medical City Arlington
07.2021 - 12.2022
Cashier
Marshall's
10.2020 - 12.2021
Patient Representative
Methodist Neurology Associates
02.2020 - 07.2020
Patient Representative
Envision Imaging
09.2017 - 01.2020
Patient Representative
Methodist Mansfield Medical Center
07.2016 - 09.2017
Customer Service Representative
Aetna
09.2014 - 04.2016
Customer Service Representative
DaVita RX
02.2013 - 09.2014
Front Office Receptionist
Speech Language & Learning Services
12.2012 - 01.2013
Front Office Coordinator
Texas Health Medsynergies
06.2011 - 12.2012
Customer Service Representative
Target
02.2008 - 06.2011
Cashier
Beverage Zone
03.2006 - 01.2008
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America's National Christian Academy
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