Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
CustomerServiceRepresentative

Dinah Jones

Santee,CA

Summary

Dedicated customer service professional with extensive experience in issue resolution and complaint management. Known for fostering strong customer relationships and providing exceptional support.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
Atlanta, GA
01.1987 - 04.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Trained new staff on customer service procedures and IRS policies effectively.

Education

High School Diploma -

Michigan State University
East Lansing, MI

Skills

  • Customer service and support
  • Issue resolution
  • Product expertise
  • Complaint management
  • Staff training
  • Relationship management

Accomplishments

quality assurance award

References

References available upon request.

Timeline

Customer Service Representative

Internal Revenue Service, IRS
01.1987 - 04.2022

High School Diploma -

Michigan State University
Dinah Jones