Dedicated customer service professional with extensive experience in issue resolution and complaint management. Known for fostering strong customer relationships and providing exceptional support.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Atlanta, GA
01.1987 - 04.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.
Trained new staff on customer service procedures and IRS policies effectively.